Primary Care Centre Assistant(Driver & Reception)-STW, PT,OOH
HealthHero
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Benefits offered by this job
Job summary
HealthHero Integrated Care is recruiting a part-time Primary Care Centre Assistant to support Integrated Urgent Care services across Shropshire, Telford & Wrekin. The role includes driving, reception and base duties with shift patterns that include weekday evenings, weekends and some overnights.
You will drive clinicians to patient homes, handle reception tasks, and assist with stock and medication management within treatment centres. Training is provided.
Qualifications
- Valid UK driving licence required.
Responsibilities
- Drive clinicians to patients' homes in a safe, legal manner and perform basic vehicle checks.
- Be the first point of contact for patients at the treatment centre and support clinicians.
- Assist with stock/medication management and related administrative tasks.
Skills
Job description
As a result of continued growth, HealthHero are seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire, Telford & Wrekin on a part‑time, permanent basis.
Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions. Please note that shift patterns and rota flexibility can be discussed at the application stage
As an Primary Care Centre Assistant (PCCA), you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the Shropshire, Telford & Wrekin locality.
HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face‑to‑face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In‑hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient‑centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long‑term condition management.
As a result of continued growth, HealthHero are seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire, Telford & Wrekin on a part‑time, permanent basis.
Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions. Please note that shift patterns and rota flexibility can be discussed at the application stage.
About the role:
As an Primary Care Centre Assistant (PCCA), you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the Shropshire, Telford & Wrekin locality.
We offer a rolling 4‑week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.
This varied and rewarding role involves providing non‑clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.
A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.
Our Urgent Care service operates across Shropshire, with operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch. If successful your rota may include a variety of the below hours:
- Monday Friday 18.30/18.45/19:00‑00.00 (Evenings)
- Monday Friday 23:45 07:00 (Overnights)
- Saturday - Monday 07:00 07:00 (Encompassing AM/PM/Evening or Overnight Shifts)
Please note that overnight working will be required as part of this role and will make up part of the required working rota.
Your key duties will include:
- Driving Clinicians to the patient’s home in a safe and legal manner adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped.
- Accurate recording of all medications and consumables used while on shift.
- To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
- Supporting Clinicians while you are on shift.
- Communicating with patients both in person and via the telephone (comfort & welfare checks).
- Ensure the Treatment Centre is kept clean and tidy.
- Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenishing car stock at the end of your shift.
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables
Full Training will be provided
The Primary Care Centre Assistant role is varied and requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.
As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
As someone who is well organised, hardworking and personable, you will be joining an established team of close‑knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
About us
HealthHero Integrated Care delivers urgent and out‑of‑hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face‑to‑face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In‑hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient‑centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long‑term condition management.
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we’re rewarded when we do.
We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account.
- A rewarding role where you’ll make a real difference to patients and clinicians across your local community.
- Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £17.16 per hour. Combined with flexible part‑time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments.
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company Pension Scheme.
- Simply Health cash plan membership.
- Life Assurance.
- Free staff parking.
Working bases: Telford/ Shrewsbury/ Bridgnorth/ Ludlow/ Whitchurch
Additional information
*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.
**We reserve the right to close this job in the event we receive a sufficient number of applications.
***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know.
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.
- You will be required to:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
HealthHero Integrated Care
Grosvenor House,
Central Park,
Telford
TF2 9TW
United Kingdom
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