Primary Application & Change Support Officer

Leicestershire Partnership Nhs Trust; Northampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking an experienced training and application support professional to deliver training, guidance and on-site support to clinical and administrative staff. The role involves onsite attendance at least three days per week and travel across the locality to deliver training, provide support and assist with change activity.

You will support digital change programmes, maintain training materials, onboarding resources and user guidance, and assist with

Qualifications

• Experience delivering training to clinical and administrative staff.
• Ability to explain technical information to non-technical users.

Responsibilities

• Deliver training through classroom, virtual, e-learning and one-to-one methods.
• Maintain training materials and user guidance for digital systems.
• Provide application support, diagnose issues and resolve user queries.
• Support digital change programmes with system updates and downtime communications.
• Undertake basic system administration tasks including configuration checks and data quality improvements.

Job description

The successful candidates will deliver training, application support and user guidance to clinical and administrative staff, helping them work safely and efficiently. Responsibilities include supporting digital change initiatives, maintaining documentation and training materials, and assisting with configuration checks, data quality improvements and testing of new functionality and processes., This is an office-based role requiring attendance on site at least three days per week. Travel across the locality is required to deliver training, provide support and assist with change activity., Provide application support for clinical and business systems, diagnosing issues, resolving user queries and explaining technical information to non-technical users. Record activity accurately, contribute to knowledge resources and support service improvement initiatives, liaising with senior teams and suppliers when required.

Deliver training through classroom, virtual, e-learning and one-to-one methods. Maintain training materials, support staff in the effective use of digital systems, assist with onboarding, and produce clear user guidance and quick-reference resources.

Support digital change programmes by communicating system updates, upgrades and downtime information, assisting with user readiness, attending user groups and gathering feedback following implementations.

Undertake system administration activities, including configuration checks, testing, upgrades and data quality improvement work. Maintain accurate records, support reporting, identify recurring issues and contribute to continuous improvement.

Maintain mandatory training and professional standards, support audits and incident reviews, promote equality and safe working practices, participate in on-call rotas, and deputise for the Team Leader when required.

You will have experience working in a primary care setting and a good understanding of general practice workflows. You will be confident delivering training, resolving system queries and supporting a wide range of users. Strong communication skills, adaptability and a customer-focused approach are essential.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.