Digital Trainer

East Lancashire Hospitals NHS Trust; Lancashire; On-site; GBP 32,000 - 39,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a Digital Training post holder to deliver, support and evaluate IT training aligned to the organisation’s Digital Strategy. The role focuses on enabling staff to effectively use digital systems and information while promoting data protection.

The Team operates across multiple sites in the Blackpool locality and supports One Lancashire and South Cumbria collaboration.

Qualifications

• Educated to a Degree level or equivalent.
• Teaching qualification at Certificate in Education level (e.g. PGCE).
• Evidence of Continuing Professional Development (CPD).
• Membership of a professional body (e.g. UKCHIP, IoIT, BCS).
• IT Applications qualification such as ECDL Core or MS Office Specialist (2010+).

Responsibilities

• Plan, organise and schedule training programmes with colleagues and departments.
• Undertake training needs assessments, including evaluating IT literacy before system implementation.
• Deliver training using classroom, one-to-one, group sessions and on-the-job support.
• Develop, review and update training materials for clinical systems and Microsoft apps.
• Assess learner competency and evaluate training effectiveness.
• Maintain training records and provide reports as required.
• Provide ongoing system support through floor walking, drop-in sessions and coaching.

Skills

MS Office 365

Training delivery

Stakeholder engagement

IT training

Education

Degree level or equivalent

Teaching qualification (PGCE)

CPD participation

Professional body membership

IT Applications qualification (ECDL / MS Office)

Job description

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Main area Digital Training Grade NHS AfC: Band 5 Contract 18 months (18 month fixed term or internal secondment) Hours Full time - 37.5 hours per week Job ref 435-1LSC-BTH-40.26-A

Site Blackpool - Blackpool Victoria Hospital and Blackpool Stadium Town Blackpool Salary £32,073 - £39,043 per annum Salary period Yearly Closing 31/08/2026 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The post holder will work within the Digital Training Team to deliver, support and evaluate IT training aligned to the organisation’s Digital Strategy.

The role focuses on enabling staff to effectively use digital systems, information and technology to support healthcare delivery, while promoting Information Governance and data protection requirements.

Main duties of the job

• Deliver IT training to a wide range of clinical and non-clinical staff across multiple sites.
• Identify and analyse training needs and contribute to the development of training programmes.
• Support staff to improve their use of digital systems, information and technology in practice.
• Promote awareness of Information Governance and the protection of personal data.
• Contribute to improving healthcare delivery through effective use of digital tools and information.

Working for our organisation

The Digital Training Team are part of the Digital Division. The post holder will be working in the Blackpool locality as part of a wider regional One LSC organisation.

One LSC stands for 'One Lancashire and South Cumbria' and reflects the ambition to have one team serving Lancashire and South Cumbria in a joined-up way.

One LSC brings together the Digital, Data and Technology teams from each of the provider Trusts to create one central community of professionals. The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.

Detailed job description and main responsibilities

Plan, organise and schedule training programmes in collaboration with colleagues and departments.

Undertake training needs assessments, including evaluating IT literacy prior to system implementation.

Deliver training using a range of methods including classroom-based, one-to-one, group sessions and on-the-job support.

Develop, prepare, review and update training materials and documentation for clinical systems and Microsoft applications.

Assess learner competency, evaluate training effectiveness and identify improvements or follow-up requirements.

Maintain accurate training records, contribute to training statistics and provide reports as required.

Provide ongoing system support to staff through methods such as floor walking, drop-in sessions and coaching.

Prepare training environments, ensuring equipment, systems and materials are available.

Liaise with departments to coordinate staff release and attendance at training.

Communicate system changes and project impacts on training through presentations and discussions.

Participate in inductions and represent the service at internal and external forums.

Support knowledge sharing, service improvement, networking and personal development activities.

The attached job description has full duties and responsibilities.

Person specification

Education and Qualifications

• Educated to a Degree level or equivalent
• Teaching qualification at Certificate in Education level (or equivalent experience) e.g. PGCE
• Evidence of Continuing Professional Development
• Membership of a professional body (i.e. UKCHIP, Institute of IT Training, BCS)
• In possession of an IT Applications qualification such as ECDL Core or above or Microsoft Office Specialist certification in one or more Applications to core or Expert level (2010 or higher)

Experience and knowledge

• Knowledge of Microsoft Applications (MS office 365), Word, Excel, Outlook & OneDrive
• Knowledge and experience of working in a training role with a sound grasp of training methods and delivery
• Advanced understanding of service specific IT systems (e.g. Clinical Systems) and ability to adapt as systems are integrated
• Ability to present information accurately to a wide-ranging audience
• Experience of working with and developing customer relationships within a variety of customer groups including staff and stakeholders
• Knowledge of clinical and business processes

Skills and Abilities

• Ability to create and maintain training materials using a variety of platforms and methods
• Ability to plan and prioritise workloads methodically and with full attention to competing priorities both individually and as a team member
• Skilled communicator capable of using a wide range of media and methods to build and maintain effective communication others
• Excellent interpersonal skills and sound experience of stakeholders/user contact in training design and delivery with the ability to influence
• Excellent organisation and time management skills with a proactive and flexible approach

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.