Prestige Property Client Experience Coordinator

Vantify; United Kingdom; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30k per annum

12-month fixed-term contract

Office-based with client sites

37.5 hours per week

25 days annual leave

Wellbeing benefits

Professional development

Job summary

Vantify is seeking a Client Experience Coordinator to provide a premium, relationship-led service for prestige properties. You will own customer-raised jobs from inception to completion, ensuring timely, meaningful updates and proactive communication.

You will coordinate service delivery with occupiers, site teams and providers, acting as an extension of Facilities Management to ensure consistent service excellence.

Qualifications

• Experience in customer service, facilities management, service desk, or operational coordination environments.
• Strong relationship-building and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong administrative skills and attention to detail.
• Experience managing customer expectations and resolving issues effectively.
• Confidence with internal systems and technology platforms.

Responsibilities

• Act as the primary point of contact for occupiers within assigned prestige buildings.
• Build professional relationships and understand customer needs and communication preferences.
• Take ownership of customer raised jobs from inception through to completion.
• Deliver an exceptional customer experience and manage expectations with proactive updates.
• Coordinate service delivery across multiple stakeholders and monitor lifecycle against SLAs.
• Proactively chase providers for attendance updates and validate contractor information.
• Provide regular, intelligible updates and handle escalations professionally.
• Share insights to support continuous service improvements and performance reporting.

Skills

Customer service

Facilities management

Service desk

Property management

Operational coordination

Relationship management

Communication

Multitasking

Organisational skills

Attention to detail

Maths & English C/4+

Job description

Vantify is seeking a Client Experience Coordinator to provide a premium, relationship-led service for prestige properties. You will own customer-raised jobs from inception to completion, ensuring timely, meaningful updates and proactive communication.

You will coordinate service delivery with occupiers, site teams and providers, acting as an extension of Facilities Management to ensure consistent service excellence.