Property Services Coordinator – Hybrid & KPI-Driven

Vantify; St. Ives; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Gym discounts

Cycle to work

Enhanced employee assistance programme

Salary sacrifice pension

Employee discounts

Job summary

Vantify is seeking a proactive Property Service Administrator to support nationwide delivery of high-quality service across a portfolio of properties. You will handle calls and emails from tenants, landlords, and facilities managers, coordinating responses and resolving issues in a fast-paced environment.

In this 24/7 operation, you’ll prioritise tasks, communicate clearly, and build strong relationships with customers while ensuring KPI targets are met and service excellence is maintained.

Qualifications

• Prior customer service experience is essential.
• Experience in an office or contact centre environment is preferred.
• Maths and English GCSEs at grade C/4 or above (or equivalent).
• Good understanding of facilities management or willingness to learn.
• Excellent written and verbal communication.
• Ability to stay calm and focused in busy, fast-paced situations.
• Strong attention to detail and accuracy in work.
• Creative problem-solver who thinks outside the box.
• Proficiency with Word and Excel for daily tasks.

Responsibilities

• Log issues and quote requests into the internal system, offering reassurance.
• Build strong relationships with customers in the field.
• Keep customers informed about progress and updates at every step.
• Handle queries and chase updates with timely follow-ups.
• Support colleagues to hit targets and share workload.
• Provide memorable customer service and solve daily problems.

Skills

Customer service

Office/Call centre experience

Communication skills

Calm under pressure

Attention to detail

Creative problem solving

Proficient with Word & Excel

Education

GCSE Maths & English

Tools

Word

Excel

Job description

Vantify is seeking a proactive Property Service Administrator to support nationwide delivery of high-quality service across a portfolio of properties. You will handle calls and emails from tenants, landlords, and facilities managers, coordinating responses and resolving issues in a fast-paced environment.

In this 24/7 operation, you’ll prioritise tasks, communicate clearly, and build strong relationships with customers while ensuring KPI targets are met and service excellence is maintained.