Prescriptions Coordinator

Montu UK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading digital health company in London is seeking a proactive Prescription Coordinator to join their operations team. This role involves managing patient queries, maintaining health records, and ensuring seamless prescription management. The ideal candidate has 2+ years of experience, strong attention to detail, and is comfortable working in a regulated environment. The position offers competitive salary and excellent benefits including 25 days holiday and a matched pension scheme.

Benefits

Competitive salary

25 days holiday (rising to 30 after one year) + bank holidays

5% matched pension

Cycle-to-work scheme

Opportunities for development and growth

Dynamic and supportive work environment

Qualifications

• 2 plus years of work experience.
• Experience in a healthcare environment advantageous but not essential.
• Strong understanding of working in a regulated industry and following policies and SOPs.

Responsibilities

• Answer patient queries by telephone and email.
• Maintain patients' electronic health records.
• Work closely with pharmacy and clinical teams for smooth medication delivery.

Skills

Excellent attention to detail

High level of IT proficiency

Ability to work under pressure

Job description

We are looking for a proactive and organised Prescription Coordinator to join our London based operations team. This is a unique opportunity to be part of Montu UK's founding team, playing a key role in shaping the patient journey and supporting clinical excellence in a fast-growing, digitally led healthcare environment. The ideal candidate will be patient-focused, detail-oriented, and confident working cross-functionally with pharmacy, clinical, and operational teams to ensure seamless prescription management and patient support.

About the role

The role of the Prescription Coordinator is onsite at our London office and sits within the operations team. The role requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient facing team:

Key responsibilities

• Answering patient queries by telephone and email

• Maintain patients’ electronic health records

• Maintaining full and accurate record of prescriptions

• Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients

• Updating patients with any changes in their prescription

• Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly

• Support operational and clinical recruitment and onboarding

• Collate feedback and liaise with Head of Governance on complaints and compliments

• Report Incidents and significant events and liaise with Head of Governance on Incident and Significant events

• Support clinicians working in the service with operational queries

• Liaise with product and tech support team on technical issues

• Work closely with line manager and wider team on service improvement

• Attend work related meetings as required

• To maintain all mandatory training and familiarity with company policies and SOPS

• 
  Shift based and flexible working maybe required from time to time

Skills, Experience, and Qualifications

• 2 plus years of work experience

• Working in a healthcare environment advantageous but not essential

• Excellent attention to detail

• Good understanding of working a highly regulated industry and following policies and SOPs

• High level of IT proficiency

• Ability to work under pressure

What we offer

• Competitive salary

• 25 days holiday (rising to 30 after one year) + bank holidays

• 5% matched pension

• Cycle-to-work scheme

• Opportunities for development and growth

• A dynamic and supportive work environment

About Montu

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives