Premium Store Manager: Lead People & Performance

THE WHITE COMPANY; Greater London; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

50% product discount

25 days holiday rising to 28

Volunteer day

Job summary

The White Company is seeking an experienced Store Manager for a 6-month FTC in Greater London. You will own the store’s performance, guest experience and brand presentation, leading a team to deliver premium service and commercial results.

You will drive customer satisfaction across channels, uphold visual standards and implement local marketing opportunities to increase footfall and engagement in the community.

Qualifications

• Proven experience leading a premium or lifestyle retail store.

Responsibilities

• Act as the primary brand guardian within your store, ensuring every customer interaction reflects The White Company values and premium standards.
• Lead the delivery of an exceptional end-to-end customer experience, using data, feedback and insight to review service performance and drive continuous improvement.
• Build strong, lasting customer relationships that encourage loyalty, advocacy and data capture.
• Ensure customers are supported seamlessly across all channels, including in-store, online and remote shopping options.
• Handle customer feedback and resolve issues with empathy, professionalism and sound judgement, following up where needed to strengthen trust and confidence.
• Identify and deliver local marketing opportunities to grow awareness, footfall and engagement within the local community.
• Lead, coach and inspire a high-performing team to deliver outstanding results and uphold brand standards.
• Create and sustain a strong training culture, ensuring learning, development and coaching are embedded into everyday ways of working.
• Develop talent through regular feedback, coaching and structured performance conversations.
• Build robust succession plans by identifying potential and supporting career development within the team.
• Create a positive, inclusive and accountable culture where everyone feels valued and clear on expectations.
• Manage performance, conduct and absence fairly and consistently, in line with company policies.
• Act as a role model for behaviours, professionalism and leadership standards across the store.
• Take full ownership of store performance, including sales, payroll, stock and profit, with a clear understanding of P&L drivers and cost control.
• Analyse KPIs, category reports, footfall, conversion, data capture and customer insight through a robust rhythm and routine, ensuring performance is regularly reviewed, actions are followed up and opportunities are consistently progressed.
• Translate commercial insight into clear, practical actions for the team, building understanding and ownership at all levels.
• Lead the planning and delivery of peak trading periods, ensuring the store is resourced, prepared and focused on both customer experience and commercial results.
• Create a commercially focused environment where the sales floor and visual presentation are continually reviewed and optimised.
• Ensure the store is always beautifully presented, maintaining exceptional standards across visual merchandising, product presentation, housekeeping and clear communication of seasonal messaging and storytelling.
• Balance operational efficiency with exceptional service, ensuring ways of working enable the team to deliver both strong standards and a premium customer experience.
• Identify and act on local opportunities to grow the customer base, strengthen partnerships and elevate brand presence.
• Build strong relationships with neighbouring retailers, Centre Management and local stakeholders to support store success.
• Actively contribute to the wider area team through collaboration, sharing best practice and supporting area priorities.
• Ensure operational excellence through strong compliance, health & safety, audit standards and effective daily routines.

Job description

The White Company is seeking an experienced Store Manager for a 6-month FTC in Greater London. You will own the store’s performance, guest experience and brand presentation, leading a team to deliver premium service and commercial results.

You will drive customer satisfaction across channels, uphold visual standards and implement local marketing opportunities to increase footfall and engagement in the community.