Premium Store Manager — Lead Experience & Growth

The-White-Company; Henley-on-Thames; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

50% discount on products

25 days holiday increasing to 28

Volunteer Day with a charity

Discretionary annual bonus

Perk Place Benefits Platform

Group Personal Pension scheme

Wagestream Money Management app

Private Medical Insurance

Life assurance

Social - Christmas events

Job summary

The White Company is seeking a Store Manager in the United Kingdom to lead a premium retail site, delivering exceptional customer experiences and maintaining brand standards. You will guide a capable team, manage performance, and drive commercial results across channels.

You will be responsible for turning customer insights into action, coaching staff, and ensuring a beautiful, well-presented store that reflects the brand’s values.

Qualifications

• Proven experience leading a premium or lifestyle retail store.
• A confident, inspiring leader who thrives on developing others and building strong teams.
• Commercially astute, with a clear understanding of P&L, KPIs, and trading dynamics.
• An excellent communicator and relationship builder, both internally and externally.
• Calm, decisive, and solutions-focused, even in peak trading environments.

Responsibilities

• Act as the primary brand guardian within your store, ensuring every customer interaction reflects The White Company values and premium standards.
• Lead the delivery of an exceptional end-to-end customer experience, using data, feedback, and insight to review service performance and drive continuous improvement.
• Build strong, lasting customer relationships that encourage loyalty, advocacy, and data capture.
• Ensure customers are supported across in-store, online, and remote shopping options.
• Handle customer feedback and resolve issues with empathy, professionalism, and sound judgement.
• Identify and deliver local marketing opportunities to grow awareness, footfall, and engagement within the local community.

Skills

Premium retail leadership

Customer experience focus

P&L and KPIs understanding

Excellent communicator

People development

Job description

The White Company is seeking a Store Manager in the United Kingdom to lead a premium retail site, delivering exceptional customer experiences and maintaining brand standards. You will guide a capable team, manage performance, and drive commercial results across channels.

You will be responsible for turning customer insights into action, coaching staff, and ensuring a beautiful, well-presented store that reflects the brand’s values.