Premium Store Leader: Customer Experience & Growth

The White Company; Bristol; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

50% discount on our products

25 days holiday rising to 28 during 10

Volunteer Day with a charity of your

Discretionary annual bonus

Perk Place Benefits Platform

Group Personal Pension scheme

Wagestream Money Management app

Private Medical Insurance

Life assurance after probation

Social events and Christmas party

Job summary

The White Company in Bristol is seeking a Store Manager to drive the overall success of the store, balancing commercial performance with people leadership and ensuring a premium customer experience across in-store, online, and remote shopping.

You will act as brand guardian, lead training, manage operations, visual standards, KPIs, and build lasting customer relationships while collaborating with local partners.

Qualifications

• Proven experience leading a premium or lifestyle retail store.
• A confident, inspiring leader who thrives on developing others and building strong teams.
• Commercially astute, with a clear understanding of P&L, KPIs, and trading dynamics.
• An excellent communicator and relationship builder, both internally and externally.
• Calm, decisive, and solutions-focused, even in high-pressure or peak trading environments.
• Organised, adaptable, and comfortable managing multiple priorities.
• A genuine passion for The White Company brand, with a strong commitment to protecting and bringing our values, aesthetic, and customer experience to life.

Responsibilities

• Lead the delivery of an exceptional end-to-end customer experience across in-store, online, and remote shopping.
• Balance commercial performance with people-led leadership and high standards.
• Coach and develop a high-performing team with regular feedback and structured performance conversations.
• Analyse KPIs, footfall, conversion, and customer insight to drive continuous improvement.
• Plan peak trading periods and ensure store is resourced and prepared.
• Maintain premium visual merchandising and product presentation.
• Build relationships with neighbouring retailers, Centre Management, and local stakeholders.
• Define local marketing opportunities to grow awareness and footfall.

Skills

Premium retail leadership

P&L understanding

KPIs & trading

Communication skills

Relationship building

People leadership

Calm under pressure

Job description

The White Company in Bristol is seeking a Store Manager to drive the overall success of the store, balancing commercial performance with people leadership and ensuring a premium customer experience across in-store, online, and remote shopping.

You will act as brand guardian, lead training, manage operations, visual standards, KPIs, and build lasting customer relationships while collaborating with local partners.