Premium Service Advisor – Customer Experience & Upsell

Vertu Motors plc; Nelson; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (rises

Retail discounts & cashback platform

Service & colleague car purchase Sche

Share incentive plan & pension scheme

Enhanced maternity & paternityBenefits

Job summary

Vertu Land Rover Nelson is seeking an experienced Service Advisor to join our Aftersales team in a premium dealership environment. You will be the face of our aftersales experience, delivering a seamless and professional service from start to finish.

We offer a basic salary of £35,000 with an OTE of £36,800 and excellent benefits, including generous holiday, employee discounts, purchase schemes and a share incentive plan.

Qualifications

• Experience as a Service Advisor in the automotive industry.
• Strong communication skills and ability to build rapport quickly.
• Proactive, organised approach in a fast-paced environment.
• Focus on delivering targets while maintaining high service standards.

Responsibilities

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle service or repair
• Identifying and upselling additional products and services where appropriate
• Delivering a first-class customer experience at every touchpoint
• Following up to ensure complete satisfaction and repeat business

Skills

Customer service

Communication skills

Rapport building

Organised

Target-driven

Job description

Vertu Land Rover Nelson is seeking an experienced Service Advisor to join our Aftersales team in a premium dealership environment. You will be the face of our aftersales experience, delivering a seamless and professional service from start to finish.

We offer a basic salary of £35,000 with an OTE of £36,800 and excellent benefits, including generous holiday, employee discounts, purchase schemes and a share incentive plan.