Premium Retail Assistant Manager — Lead & Elevate Team

VIVIENNE WESTWOOD; Greater Manchester; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Commission/Bonus

Uniform allowance

Staff discounts

Training

Health & Wellbeing support

Cycle to work scheme

Generous annual leave

Pension Scheme

Career development

Company culture and environment

Job summary

Vivienne Westwood in Manchester is seeking an Assistant Store Manager to join our team on a full-time fixed-term basis. You will lead the store team, uphold brand standards, and ensure exceptional customer experiences while supporting the Retail Area Manager.

The role offers commission/bonus, uniform allowance, staff discounts, training, health and wellbeing support, pension, and opportunities to grow within a premium luxury brand.

Qualifications

• Previous experience in a retail environment, ideally within a premium or luxury setting.
• Experience managing, developing and motivating a sales team.
• Strong communication skills, with the ability to deliver an excellent customer experience.
• A proactive and adaptable approach, with a focus on driving results.

Responsibilities

• Demonstrate a strong awareness of the business within the framework of defined brand objectives and KPIs
• Handle issues in a timely manner according to company policies and operational procedures
• Provide regular feedback to the Retail Area Manager regarding store performance and other store operative issues
• Achieve store budget and optimize sell-out within the budget provided
• Manage all cash and credit card handling and banking procedures according to company guidelines
• Ensure that product deliveries and movements are processed according to company stock management guidelines
• Be responsible for the good image of the store, always ensuring it is clean and well maintained according to the company visual merchandising standards
• Lead by example, acting as a role model for the team
• Coach and train the staff to improve the business performance
• Any other ad hoc tasks required

Skills

Retail experience

Team leadership

Customer service

Job description

Vivienne Westwood in Manchester is seeking an Assistant Store Manager to join our team on a full-time fixed-term basis. You will lead the store team, uphold brand standards, and ensure exceptional customer experiences while supporting the Retail Area Manager.

The role offers commission/bonus, uniform allowance, staff discounts, training, health and wellbeing support, pension, and opportunities to grow within a premium luxury brand.