Premium Matchday Fine Dining Host

Sodexo Group; Newcastle upon Tyne; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Staff meal

Uniform provided

Employee discounts

Job summary

Sodexo Live! St James’ Park in Newcastle hosts premium hospitality for matchdays and events. We are seeking customer–focused individuals to deliver exceptional service in a fast-paced environment, providing personalised guest experiences and maintaining high presentation standards.

Join a world-leading food and facilities management company and help create memorable experiences for guests at Newcastle United Football Club.

Qualifications

• Previous experience in fine dining, hospitality, events or premium food and beverage service is essential.
• Strong customer service mindset with a proactive approach.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Deliver exceptional food and beverage service to guests in premium hospitality areas on matchdays and event days
• Provide a professional, attentive and personalised guest experience at all times
• Prepare dining areas to high presentation standards, including table setup, linen, glassware and cutlery
• Serve food and drinks efficiently and accurately in line with fine dining service standards
• Maintain excellent knowledge of menus, wines, beverages and hospitality packages
• Anticipate guest needs and respond promptly and professionally to requests
• Work closely with kitchen, bar and hospitality teams to ensure seamless service
• Ensure tables and service areas remain clean, organised and well-presented
• Follow all food hygiene, health & safety, allergen and licensing regulations
• Operate tills and payment systems accurately where required
• Assist with stock replenishment, polishing glassware/cutlery and general preparation tasks
• Handle guest feedback and resolve issues professionally
• Support opening and closing duties, including setup, clearing and cleaning
• Maintain professionalism, discretion and composure in a fast-paced premium environment
• Uphold stadium brand standards and commitment to outstanding service

Skills

Fine dining service

Guest service

Communication

Teamwork

Attention to detail

Premium hospitality experience

Job description

Sodexo Live! St James’ Park in Newcastle hosts premium hospitality for matchdays and events. We are seeking customer–focused individuals to deliver exceptional service in a fast-paced environment, providing personalised guest experiences and maintaining high presentation standards.

Join a world-leading food and facilities management company and help create memorable experiences for guests at Newcastle United Football Club.