Premium Lounge Host – Elite Guest Service & Dining

DO & CO AG; Hounslow; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

On-site role

Competitive salary

Refer a Friend Scheme

Free meals on-site

In-house training opportunities

Career development opportunities

Job summary

DO & CO AG London lounge is seeking a customer-focused hospitality professional to deliver premium food and beverage service to lounge guests with impeccable standards. You will handle guest requests, explain menu items, maintain the buffet, clear and set tables, and work closely with the culinary team, bar staff and supervisors to ensure Qatar Airways standards are met.

With at least 2 years of hospitality experience, you must be a team player, able to work evenings, weekends and holidays, and

Qualifications

• Minimum 2 years hospitality experience.
• Excellent customer service skills.
• Great Team player.
• Attention to details and the ability to work fast under pressure.
• Self-motivated attitude.
• Confident working in a team.
• Able to communicate effectively in English.
• Right to work in the UK.

Responsibilities

• Making a note of lounge guest food requests.
• Serving of food and beverages to lounge guests.
• Clearing and setting up of tables for dining purposes.
• Maintaining the buffet – replenishing food items, explaining dishes on the buffet and assisting with service.
• Polishing of cutlery, crockery, and glassware.
• Ability to describe dishes offered on the buffet and a la carte menu explaining the allergens.
• Attend to passenger queries and complaints.
• Consult the supervisors and managers as and when required.
• Liaise with the bar person and culinary team with regards to food and drinks orders.
• Ensuring that all food and beverage related services are provided as per Qatar Airways standards (these will be provided during the service training provided by Qatar Airways management).
• Assisting the cleaning team in the lounge and back-of-house areas during non- passenger usage.

Job description

DO & CO AG London lounge is seeking a customer-focused hospitality professional to deliver premium food and beverage service to lounge guests with impeccable standards. You will handle guest requests, explain menu items, maintain the buffet, clear and set tables, and work closely with the culinary team, bar staff and supervisors to ensure Qatar Airways standards are met.

With at least 2 years of hospitality experience, you must be a team player, able to work evenings, weekends and holidays, and