Lounge Host

Arena One GmbH; Hounslow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

On-site role

Refer a Friend Scheme

Free meals on-site

In-house training opportunities

Career development opportunities (intl

Work with luxury catering innovations

Job summary

DO&CO in the UK lounge environment seeks an experienced hospitality professional to deliver luxury service, taking guest food requests, serving meals and beverages, and maintaining the dining area to the highest standards.

Requirements include minimum 2 years hospitality experience, excellent teamwork, attention to detail, and fluency in English. Flexibility to work evenings, weekends and public holidays, and the right to work in the UK are essential. On-site role with training opportunities.

Qualifications

• Minimum 2 years hospitality experience.
• Excellent teamwork and collaboration.
• Attention to detail and ability to work fast under pressure.
• Self-motivated attitude.
• Confident working in a team.
• English language proficiency.
• Flexible availability; lounge operates 7 days a week, including evenings, weekends and public holidays.
• Right to work in the UK.

Responsibilities

• Note guest food requests for lounge.
• Serve food and beverages to lounge guests.
• Clear and set tables for dining.
• Maintain the buffet and replenish items, explain dishes & assist service.
• Polish cutlery, crockery and glassware.
• Describe dishes and explain allergens.
• Attend to passenger queries and complaints.
• Coordinate with supervisors and managers as required.
• Liaise with bar and culinary teams on orders.
• Ensure all F&B services meet Qatar Airways standards (training provided).
• Assist cleaning team in lounge and back-of-house areas during non-passenger usage.

Skills

Hospitality experience

Team player

Attention to detail

Fast under pressure

Self-motivated

English communication

Flexible schedule

Right to work in the UK

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Making a note of our lounge guest food requests
• Serving of food and beverages to lounge guests
• Clearing and setting up of tables for dining purposes
• Maintaining the buffet – replenishing food items, explaining dishes on the buffet and assisting with service
• Polishing of cutlery, crockery, and glassware
• Ability to describe dishes offered on the buffet and a la carte menu explaining the allergens
• Attend to passenger queries and complaints
• Consult the supervisors and managers as and when required
• Liaise with the bar person and culinary team with regards to food and drinks orders
• Ensuring that all food and beverage related services are provided as per Qatar Airways standards (these will be provided during the service training provided by Qatar Airways management)
• Assisting the cleaning team in the lounge and back-of-house areas during non- passenger usage.

Qualifications

• Minimum 2 years hospitality experience
• Great Team player
• Attention to details and the ability to work fast under pressure
• Self-motivated attitude
• Confident working in a team
• Able to communicate effectively in English
• Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays.
• Right to work in the UK

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status