Premium Jewellery Project Lead: Client-Focused & CAD-Savvy

Vipa Designs Limited; Melton Mowbray; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Vipa Designs Limited, a specialist jewellery manufacturer in the UK, seeks a highly organised Jewellery Project Manager to sit at the center of creative, commercial and manufacturing processes. You will own projects from enquiry through quotation, CAD, manufacture and delivery, coordinating clients, designers, retailers and internal teams.

You will translate concepts into commercially viable pieces, manage multiple projects in a fast-paced environment, and deliver exceptional client service with

Qualifications

• Genuine knowledge of, or strong passion for, fine jewellery.
• Phenomenal attention to detail and commitment to maintaining high standards.
• Excellent verbal and written communication skills.
• Strong organisational and administrative abilities.
• Experience managing a high volume of customer enquiries and requests.
• Commercial awareness and the ability to understand client requirements from both a creative and practical perspective.

Responsibilities

• Deliver an exceptional and highly professional level of service to new and existing clients.
• Take ownership of assigned projects, ensuring clear communication, effective coordination and successful delivery from initial enquiry through to completion.
• Act as a trusted point of contact throughout the lifecycle of each project.
• Build strong, long-term relationships with clients by developing a thorough understanding of their requirements, brand identity and individual preferences.
• Prepare accurate and commercially considered quotations for bespoke jewellery, individual designs and complete collections.
• Develop and maintain relationships with key clients and strategic accounts.
• Manage jewellery projects from initial enquiry and concept through to production and delivery.
• Interpret client briefs, sketches and written descriptions, helping to translate creative concepts into finished jewellery pieces.
• Work closely with CAD technicians to develop and refine customer designs.
• Collaborate with craftspeople and production teams to ensure designs are technically suitable and commercially viable for manufacture.
• Identify potential challenges throughout the design and production process and work collaboratively with clients and internal teams to develop practical and effective solutions.
• Develop a thorough understanding of Vipa’s manufacturing capabilities and processes in order to confidently advise clients and support the successful delivery of projects.
• Monitor project progress, production schedules and order statuses to ensure projects remain on track.
• Proactively communicate with clients and internal teams throughout the production process.
• Recognise opportunities to develop existing customer relationships and support the growth of new and existing business.
• Maintain accurate and up-to-date customer, project and production information across internal systems.
• Contribute ideas and insight to support the continued development of customer service, internal processes and the wider growth of the business.
• Ensure all work is completed with a consistently high level of accuracy, professionalism and attention to detail.

Skills

Jewellery knowledge

Attention to detail

Verbal and written communication

Organisational skills

Client management

Commercial awareness

CAD software

Made-to-order familiarity

Interpreting technical drawings

Multi-project management

Tools

Microsoft Office

Job description

Vipa Designs Limited, a specialist jewellery manufacturer in the UK, seeks a highly organised Jewellery Project Manager to sit at the center of creative, commercial and manufacturing processes. You will own projects from enquiry through quotation, CAD, manufacture and delivery, coordinating clients, designers, retailers and internal teams.

You will translate concepts into commercially viable pieces, manage multiple projects in a fast-paced environment, and deliver exceptional client service with