Hospitality Operations Supervisor (Casual)

Legends Global (Europe); Greater London; On-site; GBP 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Flexible shifts

Fortnightly pay

Sociable team

Growth opportunities

Job summary

Legends Global at Olympia in London is seeking a Hospitality Operations Supervisor to lead premium guest experiences across live events, exhibitions and concerts.

You will guide hospitality teams, coordinate setup, throughout shifts, coach staff, and work closely with kitchen, bar and operations to deliver safe, efficient service.

The role is casual with flexible shifts, fortnightly pay, and opportunities to grow within Legends Global and our premium event environments.

Qualifications

• Experience leading hospitality teams.
• Background in events or premium service.
• Ability to manage during live events.

Responsibilities

• Lead, motivate and support hospitality teams to deliver exceptional guest experiences.
• Coordinate the setup, operation and close-down of hospitality areas during live events.
• Maintain high standards of service, presentation and operational excellence.
• Conduct team briefings and provide ongoing coaching and support throughout service.
• Resolve guest queries and operational challenges in a professional and timely manner.
• Work closely with kitchen, bar and operations teams to ensure seamless event delivery.
• Ensure compliance with food safety, health & safety and company procedures.
• Lead by example, representing Legends and Olympia with professionalism at every event.

Skills

Leadership experience

People management

Decision making

Organizational skills

Coaching

Flexibility

Job description

The Venue

Olympia is one of London's leading live event venues, welcoming millions of visitors every year to internationally recognised exhibitions, conferences, entertainment and cultural events.

As part of Legends Global, you'll join a professional hospitality team delivering premium experiences across restaurants, hospitality suites, VIP lounges, bars and exclusive event spaces. Every event is different, providing exciting opportunities to work within one of London's most dynamic hospitality environments.

The Role

As a Hospitality Operations Supervisor, you'll play a key leadership role in the successful delivery of hospitality operations across a variety of premium event environments. Leading teams during exhibitions, conferences, concerts and live events, you'll be responsible for creating a positive working environment, maintaining exceptional service standards and ensuring every guest receives a memorable experience. Working closely with operational managers, chefs, bar teams and front-line colleagues, you'll coordinate service, support your team throughout every shift and ensure hospitality operations are delivered safely, efficiently and professionally.

The Responsibilities

• Lead, motivate and support hospitality teams to deliver exceptional guest experiences.
• Coordinate the setup, operation and close-down of hospitality areas during live events.
• Maintain high standards of service, presentation and operational excellence.
• Conduct team briefings and provide ongoing coaching and support throughout service.
• Resolve guest queries and operational challenges in a professional and timely manner.
• Work closely with kitchen, bar and operations teams to ensure seamless event delivery.
• Ensure compliance with food safety, health & safety and company procedures.
• Lead by example, representing Legends and Olympia with professionalism at every event.

What We're Looking For

We're looking for experienced hospitality leaders who thrive in fast-paced environments and are passionate about delivering exceptional service.

You'll Bring

• Previous supervisory or team leadership experience within hospitality, events, food and beverage operations or premium service environments.
• Strong leadership, communication and people management skills.
• The ability to make confident decisions and remain calm under pressure.
• Excellent organisational skills, attention to detail and personal presentation.
• A proactive, solutions-focused approach with a passion for coaching and developing others.
• Flexibility to work evenings, weekends and major live events.

Experience within luxury hotels, fine dining, premium hospitality, corporate hospitality, exhibitions, conferences or live events would be advantageous.

Please note this is a casual role and shifts will vary depending on our live events programme.

What's in it for you?

• Competitive Rate of Pay – Earn a strong hourly rate for your work.
• Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.
• Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
• Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.
• Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• Successful applicants will be invited to attend a face-to-face interview at Olympia.

Any opportunities offered will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.