VIP Head Host — Premium Restaurant & Events

Eastlands Venue Services Limited; Manchester; On-site; GBP 42,000 - 63,000; Full time

Benefits offered by this job

Private Medical Insurance (Vitality)

Group Life Assurance

Birthday Day Off

Complimentary Meals on Shift

Employee Assistance Programme & Wellbe

Company Pension Scheme

Generous Holiday Allowance

Career Development Opportunities

Job summary

Eastlands Venue Services Limited is seeking a Restaurant Head Host for the Little Beast venue at Medlock Square. You will lead guest arrivals and hosting across premium restaurant environments, shaping a warm, polished welcome and a seamless guest journey from arrival to departure.

On matchdays and major events, you will manage high-volume VIP hospitality with agility, while collaborating with Restaurant Managers and FoH teams to balance precision, personality, and service excellence.

Qualifications

• Experience in a senior host, maître d’, or guest experience leadership role within premium or lifestyle hospitality environments.
• Familiarity with reservations platforms (e.g. OpenTable, SevenRooms or similar)
• Strong understanding of front‑of‑house operations and guest journey management
• Exceptional interpersonal skills, with a natural presence and ability to engage a diverse guest profile
• Highly organised, with the ability to manage reservations, flow, and pressure in fast‑paced environments
• Proven experience leading and developing teams
• Calm, composed, and solutions‑focused, particularly in high‑pressure service moments

Responsibilities

• Lead the hosting function across restaurant venues, delivering a confident, warm, and highly polished guest welcome. Act as the face of the venue, creating a strong sense of arrival while building meaningful guest relationships and delivering personalised experiences for both returning and VIP guests.
• Own and lead the SevenRooms platform as a key commercial and operational tool, ensuring effective management of reservations, table configurations, pacing, waitlists, cancellations, and guest communications. Use data and reporting to forecast demand, maximise covers, enhance guest experiences, and support wider business objectives.
• Lead the transition from premium dining to high-volume VIP hospitality during matchdays and major events, ensuring guest experience remains seamless in fast‑paced environments. Maintain strong floor presence while coordinating with operational teams to manage guest flow, service standards, and operational delivery.
• Lead, coach, and inspire the host team to deliver consistently high standards while embedding a modern luxury hospitality approach. Support recruitment, onboarding, training, and development, acting as a role model for service excellence, professionalism, and brand representation.
• Maintain exceptional presentation standards across all guest arrival points while creating a welcoming and energetic front‑of‑house environment. Drive consistency in service style, communication, and overall guest interaction.
• Work closely with Restaurant Managers, Events, Bars, Marketing, and Guest Experience teams to deliver a joined‑up guest journey and support activations, loyalty initiatives, and commercial performance. Ensure all guest data, reservations, and front‑of‑house operations are managed in line with GDPR, health & safety, and company procedures.

Skills

Senior host leadership

Reservations platforms

Front-of-house ops

Interpersonal skills

Pressure management

Team leadership

Calm under pressure

Tools

OpenTable

SevenRooms

Job description

Eastlands Venue Services Limited is seeking a Restaurant Head Host for the Little Beast venue at Medlock Square. You will lead guest arrivals and hosting across premium restaurant environments, shaping a warm, polished welcome and a seamless guest journey from arrival to departure.

On matchdays and major events, you will manage high-volume VIP hospitality with agility, while collaborating with Restaurant Managers and FoH teams to balance precision, personality, and service excellence.