(RETURNERS) Golden Experience Host - Manchester 2026

LaplandUK; Macclesfield; Teletrabalho; GBP 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free hot meal

Shuttlebus

Paid training

Resumo da oferta

LaplandUK in Macclesfield is seeking a Golden Experience Host to welcome premium guests, guiding them through the Lapland experience with warmth, confidence and care. You’ll be their storyteller, organiser and friendly face, helping families move smoothly through the experience while adding moments of magic.

Ideal candidates bring luxury hospitality or event hosting experience, a calm, proactive approach, and an ability to create ease and delight for others.

Qualificações

• You are confident, proactive and engaging with guests.
• Experience in premium or high-profile guest-facing roles is preferred.
• You can remain composed and present under pressure.
• You naturally create ease and delight for guests.

Responsabilidades

• Serve as the dedicated point of contact for premium guests.
• Guide guests through the Lapland experience with warmth and care.
• Act as storyteller, organiser and friendly face to families.

Conhecimentos

Outgoing personality

Emotional intelligence

Guest-facing experience

Calm under pressure

Delighting others

Descrição da oferta de emprego

Date

Description & Requirements

PLEASE ONLY APPLY TO THIS ROLE IF YOU WORKED IN THIS ROLE IN 2025.

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.

Role Overview

As a Golden Experience Host,you’llbe the dedicated point of contact for our premium guests, guiding them through their time in Lapland with warmth,confidenceand care.

You’ll be their storyteller, organiser and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.

WHO WE’RE LOOKING FOR

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

• A confident, outgoing and proactive approach
• Genuine warmth and emotional intelligence
• Experience working in guest-facing roles, ideally in premium or high-profile settings
• The ability to remain calm and present under pressure
• A natural ability to create ease and delight for others

WHAT YOU’LL RECEIVE

• £14.50 per hour, plus holiday pay which is paid at the end of your contract
• Free hot meal each shift
• Shuttlebus (from designated local station to event site)

PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.

LIVE EVENT: Saturday 7th November - Thursday 24th December 2026. Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

• Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
• Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
• Leave all watches, including smart watches and phones securely in your locker.

Please note we require a minimum commitment of 3 shifts per week

Where is Lapland?

Lapland Manchester is based at Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY.