Gxm

Guk; England; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Ride to Work Scheme

Retail discounted shopping

Employee Assistance Programme

Credit Union

Long Service Rewards

Employee of the Month/Year

Job summary

Guk is seeking a proactive Guest Experience Manager to lead the Front of House at our prestigious corporate office in the United Kingdom. You will be the sole ambassador of the building, delivering a premium, hospitality-led reception experience and managing the daily operations to ensure flawless guest journeys.

You will greet visitors, handle enquiries, coordinate meeting rooms, manage access and security procedures, and build strong relationships with tenants, clients and contractors.

Qualifications

• Experience in luxury, corporate, hospitality or HNW environments.
• Impeccable presentation and customer service skills.
• Confident communicator with strong organisational abilities.
• Proactive, calm under pressure and solutions-focused.

Responsibilities

• Deliver a polished, welcoming and professional Front of House service.
• Meet, greet and manage all visitors and incoming calls.
• Coordinate meeting rooms, hospitality, refreshments and catering.
• Maintain an immaculate reception and common areas.
• Act as first point of contact for tenants, client representatives and visitors.
• Support building operations including security, safety, compliance and contractors.
• Monitor office supplies, maintenance and cleaning standards.
• Manage access control, key fobs and visitor procedures.
• Assist with Health & Safety records, incidents and reporting.
• Produce tenant newsletters, social media posts and organise events/pop-ups.

Skills

Hospitality

Customer service

Communication

Organisation

Stakeholder liaison

MS Office

Tools

Microsoft Office

Job description

Role: Guest Experience Manager (GXM)

Department: Reception UK

Job type: Permanent

Pattern of work: Monday to Friday (08:00 - 18:00)

Closing Date: 02/11/2026

Job ID: 902

We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.

We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office.

As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.

Who we are

Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

Your Key Responsibilities

• Deliver a polished, welcoming and professional Front of House service
• Meet, greet and manage all visitors and incoming calls
• Coordinate meeting rooms, hospitality, refreshments and catering
• Maintain an immaculate reception and common areas
• Act as first point of contact for tenants, client representatives and visitors
• Support building operations including security, safety, compliance and contractors
• Monitor office supplies, maintenance and cleaning standards
• Manage access control, key fobs and visitor procedures
• Assist with Health & Safety records, incidents and reporting
• Produce tenant newsletters, social media posts and organise events/pop-ups

About You

• Experience in a similar role within luxury, corporate, hospitality or HNW environments
• Impeccable personal presentation and exceptional customer service skills
• Confident communicator with strong organisational abilities
• Proactive, calm under pressure and solutions-focused
• Comfortable liaising with contractors and senior stakeholders
• Competent using Microsoft Office and digital platforms

Employee Benefits

RUK takes pride in offering benefits that promote health and wellbeing.

• Ride to Work Scheme
• Retail discounted shopping
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.