Premium Front Desk Agent – Luxury Mayfair Hotel

Minor Hotels Europe & Americas; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Career development opportunities

Training programmes

Wellbeing initiatives

Team member rates

Job summary

The WestDill Mayfair Hotel London, Colbert Collection, part of Minor Hotels Europe & Americas, is opening its Front Office team. We seek a Front Desk Agent to deliver exceptional, personalized guest experiences and support smooth Front Office operations at a newly launched luxury destination in Mayfair.

Join the opening team and help shape culture, service standards and guest experience from day one, including supporting overnight coverage and upselling opportunities in a prestigious London

Qualifications

• Previous experience in a Front Office role within a luxury hospitality environment is strongly preferred.
• Strong attention to detail and the ability to anticipate guest needs.
• Passion for delivering exceptional and highly personalized guest experiences.
• Experience working with PMS and Front Office systems.

Responsibilities

• Welcome guests and ensure a warm, professional and personalized arrival and departure experience.
• Ensure accurate and efficient check-in and check-out procedures in line with luxury service standards.
• Provide personalized recommendations and expert knowledge of the hotel's services, local attractions and London's luxury lifestyle offerings.
• Coordinate with Housekeeping and other departments to ensure a seamless guest experience.
• Support VIP arrivals and special guest requests.
• Provide flexible support across all Front Office shifts, including overnight coverage when required, ensuring seamless guest service and operational continuity.
• Promote hotel services and contribute to upselling opportunities.
• Maintain the highest Front Office standards while delivering exceptional and personalized guest service.

Skills

Front Office experience

Attention to detail

Guest service excellence

PMS knowledge

Tools

PMS systems

Job description

The WestDill Mayfair Hotel London, Colbert Collection, part of Minor Hotels Europe & Americas, is opening its Front Office team. We seek a Front Desk Agent to deliver exceptional, personalized guest experiences and support smooth Front Office operations at a newly launched luxury destination in Mayfair.

Join the opening team and help shape culture, service standards and guest experience from day one, including supporting overnight coverage and upselling opportunities in a prestigious London