Luxury Floor Manager - Mayfair Hotel Launch

Minor Hotels Europe & Americas; Greater London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Minor Hotels Europe & Americas is seeking a Floor Manager for The WestDill Mayfair Hotel London, Colbert Collection. You will lead daily restaurant operations on the floor, ensuring exceptional dining experiences and personalized guest engagement within a luxury setting.

You will collaborate with F&B, Kitchen and Front Office teams, coach the service team and uphold the hotel’s luxury service standards. A hands-on, detail-oriented leader is essential for delivering memorable guest journeys.

Qualifikationen

• Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager or similar role within a luxury hospitality environment.
• Passion for delivering personalized and memorable guest experiences.
• Proven ability to lead and motivate teams in a fast-paced setting.
• Strong understanding of luxury service standards and guest expectations.
• Excellent communication and interpersonal skills with a natural hosting presence.
• Hands-on approach with exceptional attention to detail and operational excellence.

Aufgaben

• Lead the daily restaurant operation on the floor, ensuring seamless service, personalized guest engagement and exceptional dining experiences.
• Support the F&B Manager with rostering, scheduling and administrative tasks, helping to ensure efficient team planning and smooth restaurant operations.
• Act as a visible host, building genuine guest relationships and responding proactively to guest needs and feedback.
• Lead, coach and motivate the service team, fostering a culture of professionalism, hospitality and service excellence.
• Ensure luxury service standards are consistently delivered and every guest interaction reflects the values of the Colbert Collection.
• Work closely with the Kitchen, Bar and Front Office teams to deliver a seamless and memorable luxury guest journey.
• Support the training and development of team members, helping to build confidence, product knowledge and service skills.
• Monitor reservations, service flow and operational priorities to maintain service excellence and efficiency throughout each shift.
• Ensure compliance with hygiene, health & safety and operational procedures at all times.

Jobbeschreibung

Minor Hotels Europe & Americas is seeking a Floor Manager for The WestDill Mayfair Hotel London, Colbert Collection. You will lead daily restaurant operations on the floor, ensuring exceptional dining experiences and personalized guest engagement within a luxury setting.

You will collaborate with F&B, Kitchen and Front Office teams, coach the service team and uphold the hotel’s luxury service standards. A hands-on, detail-oriented leader is essential for delivering memorable guest journeys.