Premium Digital Ticketing Administrator

Everton Football Club; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A professional football club in Liverpool is seeking a Premium Digital Ticketing Administrator to handle ticket bookings, customer support, and matchday operations. The ideal candidate will have experience in ticket processing, excellent communication skills, and the ability to manage time effectively. This is a full-time permanent position requiring 35 hours per week plus matchday duties.

Qualifications

• Previous experience within ticketing processing and distribution.
• High standard of written English and professional communication.
• Ability to listen and communicate clearly and confidently.

Responsibilities

• Process and manage premium ticket bookings.
• Provide customer support for matchday experiences.
• Assist with event set-up and matchday coordination.
• Maintain accurate records and prepare reports.

Skills

Understanding of Ticketmaster

Salesforce

Professional communication skills

Time management

Job description

Overview

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.

During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.

One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup.

From the 2025/26 season, we will embark on an exciting journey at the state-of-the-art Hill Dickinson Stadium - a 52,888-capacity new home on the banks of Liverpool’s iconic River Mersey.

In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.

About the opportunity

Seat Unique is the go-to premium ticketing marketplace that delivers unforgettable live experiences across sports, music and cultural events. With cutting edge technology and a passion for fan engagement, Everton Football Club partners directly with Seat Unique to sell and administer our match day experiences.

We have a new and exciting opportunity for a Premium Digital Ticketing Administrator to join our Stadium Commercial Team and play a vital role in supporting our operations and customer-facing teams.

As Digital Ticketing Administrator you will ensure the smooth, efficient, and accurate administration of Everton’s premium ticketing and premium packages, delivering a first-class experience to supporters from purchase to matchday.

Key Responsibilities

• Ticketing Administration, processing and managing premium ticket bookings through the Seat Unique platform
• Customer Support, providing timely and professional assistance to Everton fans purchasing matchday experiences, ensuring queries are resolved quickly
• Operations Support, assisting with event set-up, partner communications, and matchday coordination to ensure seamless delivery
• Data & Reporting, maintaining accurate records of sales, customer details, and ticket allocations; prepare reports for internal and club stakeholders
• Quality Assurance, ensuring all listings, packages, and communications are accurate, consistent, and reflective of Everton’s premium brand
• Collaboration, working closely with Seat Unique’s operations, partnerships, and customer experience teams, as well as Everton’s internal staff
• Match day working, providing digital ticketing support at Premium entrances for all members
• Pre Match activities, supporting the wider Premium teams with operational set up for match days

Who We’re Looking For

Essentially, we are looking for an individual who has previous experience within ticketing processing and distribution. To be successful in this role you must be highly motivated with the ability to stay calm and resolve matters arising creatively and productively to ensure a successful conclusion.

• Understanding of Ticketmaster and Salesforce
• Previous experience within a football club
• Very high standard of written English as well as professional communication skills over the telephone and face-to-face
• Ability to listen and communicate clearly, concisely, confidently and constructively to ensure mutual understanding
• Excellent time management

This position is a permanent opportunity, working 35 hours per week as well as matchdays with the closing date for this role being Wednesday 1st October 2025.

The location for this role will be between the Club’s iconic headquarters in the Royal Liver Building in Liverpool and Hill Dickinson Stadium.

We reserve the right to close this vacancy early should we receive a substantial amount of applications.

Safeguarding and Inclusion

Everton Family Safer Recruitment Practices

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.

Equity & Inclusion

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email- [e-mail]

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.