Premium Coffee Showroom Product Expert

Stellar; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Intensive training

Permanent role with probation

37.5 hour week / Mon-Fri

Job summary

Stellar Global, a premium retail experience partner, seeks a Product Expert for Home Ground showroom. You will deliver exceptional coffee experiences, conduct brand demonstrations, and facilitate bookable appointments while supporting masterclasses and live content creation.

You will bring barista expertise, premium service, and product knowledge to inspire customers to get the best from Sage, Lelit, Baratza and Beanz brands, in a showroom setting with camera-backed content and live events.

Qualifications

• Proven experience in sales, hospitality, retail or customer service.
• Genuine passion for coffee and enthusiasm for learning about brands/products.
• Strong barista skills or ability to demonstrate them after training.
• Excellent verbal and written communication; comfortable presenting to individuals/groups.
• Confident appearing on camera and supporting live shopping/digital content.
• Confident engaging with customers both virtually and in-person.
• Understanding of food hygiene and safe handling; follow procedures.
• Strong organisational skills with attention to detail and flexibility.

Responsibilities

• Deliver exceptional customer experiences.
• Operate and maintain Home Ground showroom.
• Support BRG events and Experience days.
• Support live shopping and content creation.
• Deliver customer engagement and sales.
• Work collaboratively across Home Ground teams.
• Live Stellar values: Own It, Be Can Do, Stay Curious, Work Smart.

Skills

Sales experience

Passion for coffee

Barista skills

Communication skills

On-camera confidence

Customer engagement

Food hygiene

Organisational skills

Job description

Stellar Global, a premium retail experience partner, seeks a Product Expert for Home Ground showroom. You will deliver exceptional coffee experiences, conduct brand demonstrations, and facilitate bookable appointments while supporting masterclasses and live content creation.

You will bring barista expertise, premium service, and product knowledge to inspire customers to get the best from Sage, Lelit, Baratza and Beanz brands, in a showroom setting with camera-backed content and live events.