Experience Specialist / Product Expert

Stellar Global; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£30k salary

37.5 hours

Mon-Fri

Permanent role

Intensive training

Job summary

Stellar Global is seeking a Product Expert for Home Ground, a premium coffee showroom. You will bring brands to life through demonstrations and personalised customer interactions, delivering premium experiences and expert product knowledge.

You will also support masterclasses, retailer events and live shopping, engaging customers across digital channels and contributing to content creation while upholding showroom standards and Stellar values.

Qualifications

• Proven experience in sales, hospitality, retail or customer service.
• A genuine passion for coffee and enthusiasm for learning about our brands and products.
• Strong barista skills, or the ability to demonstrate these skills to the required standard following training.
• Excellent verbal and written communication skills with confidence presenting to individuals and groups.
• Confidence appearing on camera and supporting live shopping and digital content.
• Confidence engaging with customers both virtually and physically.
• An understanding of food hygiene and safe food handling, with a commitment to following all required procedures.
• Strong organisational skills, attention to detail and a proactive, flexible approach to work.

Responsibilities

• Deliver exceptional customer experiences
• Operate and maintain Home Ground
• Support BRG events and Experience days
• Support live shopping and content creation
• Deliver customer engagement and sales
• Work collaboratively across Home Ground
• Embrace the Stellar Values: Own It, Be Can Do, Stay Curious and Work Smart

Skills

Sales experience

Hospitality experience

Retail experience

Customer service

Job description

Do you love/drink coffee, are you an experienced barista, content creator and open to work 5 days per week, Monday- Friday in a premium coffee showroom?

If your answers are yes, please see this great opportunity at the Sage Studio/Home Ground!

- £30k per year plus bonus

- 37.5 contracted hours

- 5 days per week

• to work every Mon-Fri

Overall purpose of the role:

As a Product Expert, you will be part of a passionate and knowledgeable team at Home Ground, a premium coffee showroom bringing together the Sage, Lelit, Baratza and Beanz brands within the BRG portfolio. You will bring these brands to life through exceptional coffee experiences, expert demonstrations and personalised customer interactions. Your primary focus will be delivering outstanding customer experiences by combining barista expertise, premium customer service and extensive product knowledge to inspire customers to get the very best from our brands.

Working within our showroom, you will prepare and serve premium coffee, welcome customers through personalized product demonstrations ( coffee machines) and bookable appointments, support masterclasses, retailer events and other customer experiences. You will also play an active role in live shopping, both behind the scenes and in front of the camera, while supporting reactive content creation, community management and Live Chat service to engage customers across our digital channels.

As Home Ground evolves, flexibility, collaboration, a passion for coffee and a strong desire to make every day unique will be essential to your success. You will work across all areas of the showroom, helping to deliver memorable experiences that build customer confidence, inspire product discovery and strengthen connections with our brands.

About Stellar Global:

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

Stellar is an an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.

Key Accountabilities:

• Deliver exceptional customer experiences
• Operate and maintain Home Ground
• Support BRG events and Experience days
• Support live shopping and content creation
• Deliver customer engagement and sales
• Work collaboratively across Home Ground
• Embrace the Stellar Values: Own It, Be Can Do, Stay Curious and Work Smart

You have (Knowledge/experience required) :

• Proven experience in sales, hospitality, retail or customer service.
• A genuine passion for coffee and enthusiasm for learning about our brands and products.
• Strong barista skills, or the ability to demonstrate these skills to the required standard following training.
• Excellent verbal and written communication skills with confidence presenting to individuals and groups.
• Confidence appearing on camera and supporting live shopping and digital content.
• Confidence engaging with customers both virtually and physically.
• An understanding of food hygiene and safe food handling, with a commitment to following all required procedures.
• Strong organisational skills, attention to detail and a proactive, flexible approach to work.

What we offer:

• £30k annual salary plus bonus
• 37.5 hours contract
• Monday to Friday, 5 days per week
• Shift times: 08:30 - 17:00 or09:00 - 17:30
• Permanent role (3 months probation)
• Intensive training will be provided

£30,000 - £30,000 a year