Premium Chocolate Store Lead: Customer Experience & Growth

Laderach (Uk) Ltd.; Harwell; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Bonus scheme

In-house training

Discounts on products

Chocolate at work

Accessible locations

Job summary

Läderach is seeking a Store Manager for a pop-up at Bicester Village, England. Lead a premium team to deliver exceptional customer experiences and manage day-to-day store operations in a fast-paced chocolate retail environment.

You will coach staff, handle weekly stock orders, and ensure the store aligns with brand standards while maintaining top customer service and visual merchandising.

Qualifications

• Experience in premium or luxury retail.
• Hands-on leadership with a hands-on approach and passion for customer experience.
• Knowledge of retail KPIs (conversion rate, ATV, etc.).
• Entrepreneurial, hands-on, solutions-focused mindset.

Responsibilities

• Lead the store floor to deliver an outstanding customer experience.
• Manage the store in the absence of the Store Manager.
• Motivate, mentor and coach sales associates.
• Coordinate day-to-day store operations.
• Place weekly and seasonal orders and maintain stock levels.
• Schedule staff to optimise customer service and costs.
• Ensure stockroom FIFO and proper storage.
• Maintain store appearance per brand visual merchandising guidelines.

Skills

Customer experience

Team leadership

Retail KPIs

Entrepreneurial mindset

Ambitious & results-driven

Tools

MS Office

POS systems

Job description

Läderach is seeking a Store Manager for a pop-up at Bicester Village, England. Lead a premium team to deliver exceptional customer experiences and manage day-to-day store operations in a fast-paced chocolate retail environment.

You will coach staff, handle weekly stock orders, and ensure the store aligns with brand standards while maintaining top customer service and visual merchandising.