Precision Tech Specialist

Ben Burgess & Co.; Kirton CP; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonus scheme

Training budget

Holiday and sick pay

Company pension

Life insurance

Employee discounts

Job summary

Ben Burgess is seeking a proactive Precision Tech Specialist to support the Precision Tech Business Manager, Depot Manager and Sales teams across the depot network. You will optimise field performance and drive precision technology solutions for our customers.

You will have experience with agricultural machinery or precision technologies, strong organisational skills, and a commitment to outstanding customer service. A willingness to develop and learn new tech is essential.

Qualifications

• Relevant experience with agricultural machinery or precision technologies.
• Strong organisational skills with ability to self-manage.
• Proven track record delivering outstanding customer service.
• Willingness to undertake continuous professional development.
• Ability to learn new technology and adapt to changing needs.

Responsibilities

• Support sales and service delivery of John Deere Precision Tech products and solutions.
• Act as the Precision Tech expert to add value for dealership and customers.
• Promote and support sales and delivery of service agreements.
• Consult customers on performance optimisation and cost reduction.
• Organise Precision Tech events and training sessions for customers and staff.
• Report stock and engagement metrics to ensure KPIs are met.

Skills

Agricultural machinery

Precision technology

Customer service

Organisational skills

Tech adoption

Job description

At Ben Burgess, we are committed to empowering progress and sustainability in agriculture, construction, and groundscare industries. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others by providing exceptional machinery solutions and fostering genuine partnerships. Our mission is to contribute to the development of thriving communities while preserving our environment for generations to come.

The purpose of the role is to assist the Precision Tech Business Manager, Depot Manager and Sales teams in providing outstanding support for our customer both in field optimisation and technological performance through maintaining strong and robust processes, procedures, and administration throughout the depots area of responsibility (AOR). This role will be responsible for driving Precision Tech and Smart Solutions throughout the AOR and providing our customers with outstanding support.

Precision Tech Specialists responsibilities include:

• Provides expertise for supporting the sales of John Deere Precision Technology products and solutions.
• Creates real added value for the dealership and customer by being the expert in Precision Tech solutions.
• Develops, promotes and supports the sales and delivery of service agreements to customers.
• Compare and evaluate competitive equipment and Precision Tech applications.
• Consults customers on optimising performance and reducing costs.
• Organises John Deere Precision Tech events and other training sessions for customers and dealer personnel.
• Reports to Group Precision Tech Manager regarding AMS product stock at the dealership, ensuring correct stock levels to meet the customer demands and internal stock KPIs.
• Increase engagement of My John Deere applications to achieve our KPIs for Engaged Hectares.
• Builds working relationships with all John Deere stakeholders for Precision Tech. Practical installations of AMS hardware as required.
• Providing cover for other team members to ensure group cover as required to support our customers (internal and external).
• Undertake self-development to ensure continuous self-development in Precision Tech but also product and sales training as required.
• Support all events and shows as requested to promote Ben Burgess and Precision Tech.
• Provide outstanding customer service to all stakeholders and support the ongoing achievement of the Ben Burgess Experience score.
• Support the pre-delivery process for all new JD machinery and correct hand overs in- line with BAGMA standard.

We are looking for:

• Relevant experience working with Agricultural Machinery and/or Precision Technologies.
• Very strong organisational skills and ability to effectively self-manage.
• Previous experience of delivering outstanding customer service.
• Willingness to undertake continuous professional development.
• Ability to learn technology – track record of being an early adaptor of technology.
• An innovative mind, spotting opportunities to help customers or people innovate in their work.

What you’ll get in return:

At Ben Burgess, we believe that investing in our people is the key to our success. When you join us, you’ll be part of a supportive, family-oriented team that values your development and wellbeing.

• Competitive pay, reviewed annually
• Bonus scheme based on performance and depot success
• Unlimited investment in your training—we don’t put a cap on your growth!
• Enhanced holiday and sick pay to support your work-life balance
• Company pension, life insurance, employee discounts, and more

Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, let us know.