Pre-Sales Specialist

Team Internet; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Team Internet is seeking a proactive Pre-Sales Specialist to support its sales team in London. The role requires strong technical knowledge to understand customer needs and present tailored solutions. You will collaborate with internal teams and assist with onboarding while ensuring alignment of proposed solutions with client expectations. This is a pivotal role in bridging the gap between sales and technical teams, contributing to the continuous improvement of our service offerings.

Benefits

Flexible working arrangements

Collaborative work environment

Diverse and talented team

Opportunities for professional growth

Qualifications

• Strong understanding of technical specifications and benefits of the product.
• Experience in a customer-facing role.
• Ability to present complex technical information clearly.

Responsibilities

• Conduct discovery calls to gather technical and business requirements.
• Deliver product demonstrations and assist in technical proposals.
• Provide training to customers for effective post-sale usage.

Skills

Communication

Technical Knowledge

Customer Analysis

Collaboration

Education

Experience in technical or sales-related role

Job description

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The Pre-Sales Specialist plays a key role in supporting the sales team by identifying customer needs, presenting tailored technical solutions, and demonstrating how the company’s offerings align with client requirements.

This role involves close collaboration with internal teams to ensure customer feedback and requirements are integrated into product development and engineering roadmaps. The Pre-Sales Specialist also assists in the onboarding process, ensuring a smooth transition from sale to implementation.

Throughout the sales cycle, the Pre-Sales Specialist provides expert guidance, delivers product demonstrations, and offers technical support to ensure proposed solutions are both viable and aligned with customer expectations.

Based on the region of the role, the role will be based in a country where we have an existing payroll setup. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact.

Key outcomes of the role

Customer Interaction:

• Work closely with sales and account management teams to understand customer requirements, business challenges, and goals
• Conduct discovery calls or meetings with potential and existing customers to gather detailed technical and business requirements
• Understand the customer’s business processes to ensure the proposed solution is the best fit

Solution Presentation and Demonstrations:

• Deliver product demonstrations and presentations to new and existing customers, showcasing features and benefits
• Customise product demonstrations according to customer needs
• Create proof of concepts (PoCs) or pilots for customers to validate the solution

Proposal Support:

• Assist the RFP team in the creation of technical proposals, ensuring alignment with customer needs
• Collaborate with sales and account management teams to ensure that proposals address technical and business aspects accurately

Technical Expertise and Consultation:

• Provide expert-level technical knowledge to sales and account management teams and customers
• Stay up-to-date on products, services, and technologies
• Explain complex technical concepts in a way that’s easy for non-technical stakeholders to understand

Collaboration with Cross-Functional Teams:

• Work closely with the product development, marketing, and support teams to ensure that solutions are feasible and aligned with customer needs
• Provide feedback from customers to internal teams to improve products and services
• Work closely with product development and engineering teams in determining sizing of customer requirements and prioritise these to the roadmaps
• Help close sales by addressing technical concerns and ensuring all technical requirements are met
• Assist with overcoming any objections or barriers related to product capabilities or integrations

Training and Education:

• Provide training or knowledge transfer to customers to ensure they can effectively use the solution post-sale
• Participate in internal training to stay up-to-date on the latest product features and industry trends

About you

• Strong understanding of the product or service being sold, including its technical specifications and benefits
• Experience of working in DNS environment is a plus
• Excellent verbal and written communication skills to clearly explain technical solutions
• Ability to work closely with sales teams and understand customer pain points and business needs
• Ability to present complex technical information in a clear and concise manner
• Skilled in analysing customer requirements and proposing the most appropriate solutions
• Ability to work well in a team with cross-functional departments
• Passionate about understanding customer needs and helping them achieve their business goals

Experience and skills that will help you succeed

• Previous experience in a technical or sales-related role
• Experience with customer-facing interactions and the ability to present and demonstrate technical solutions
• Familiarity with industry standards, best practices, and emerging technologies

What's in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

• Made from different but connected brands and services, we work collaboratively with passion and open minds to harness our collective strength and diversity - making the impossible, possible
• We prioritise individuality, open communication and sustainable scaling strategies that allow us to grow together while keeping the originality of each brand and team member intact
• We're big believers that having the right people to get the job done is more important than where you are and encourage our teams to decide their ways of working
• Because our company spans so many locations, languages and disciplines, we avoid enforcing unproductive, one-size-fits-all corporate guidelines
• We offer a great work environment in an internationally successful enterprise in the online services industry

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at [emailprotected]

We are Team Internet. As a leading global internet solutions group, we’re transforming the way businesses, brands, publishers, and consumers connect in the online world.

Combining innovative digital businesses and products with passionate and talented people, our vision is to create meaningful and successful connections: businesses to domains, brands to consumers, publishers to advertisers and beyond, enabling everyone to realise their digital ambitions. Discover more about our vision and values.

Whether it’s buying, selling, or registering domains, running an online business, securing online brands, monetising domains, or optimising digital marketing and product comparison activity – we’ve got you covered.

Team Internet is committed to building a better world. Through our ESG strategy we think beyond profit and take into account our broader impact on the environment, society, and ethical practices. This way, we can create a more sustainable and responsible approach to our operations, which brings positive outcomes for both the company and the world around us.

Headquartered in London and with exceptional people the world over, Team Internet has been recognised in the FT1000 list as one of the top-50 fastest-growing tech companies in Europe and has also been included in the FTSE AIM UK 50 and AIM 100.

We are Team Internet. We are the architects of a better-connected world.