Legal Tech Pre-Sales / Customer Solutions Consultant – Global SaaS. Remote

Actionstep; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and bonus possibilities

Pension contributions

Private medical, dental and life insurance

Socials, lunches and team-building events

Outstanding office environment

Training and development opportunities

Job summary

A global SaaS company is seeking a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This role involves translating complex ideas into compelling solutions for law firms. The ideal candidate has experience in sales engineering or technical pre-sales, strong communication skills, and knowledge of the legal industry. This position offers a hybrid work model in London, competitive salary, client travel, and opportunities for professional development.

Qualifications

• Proven experience in sales engineering or technical pre-sales within tech.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.

Responsibilities

• Translate complex ideas into clear, compelling solutions.
• Engage deeply with customer challenges.
• Influence customer success and fuel company growth.

Skills

Sales engineering

Technical pre-sales

Knowledge of the legal industry

Salesforce CRM

Communication skills

Problem-solving

Relationship building

Education

Bachelor’s degree (or equivalent)

Tools

Salesforce.com

Job description

Pre‑Sales Customer Solutions Engineer – Global Legal Tech SaaS

Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we're looking for a Pre‑Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast‑growing global SaaS company that’s reshaping how midsize law firms run their businesses.

Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world.

The Role at a Glance:

• Pre‑Sales Customer Solutions Engineer
• Hybrid – London (Kings Cross) with travel to client sites as required
• Competitive Salary and Bonus possibilities
• Company: Comprehensive legal business management platform for midsize law firms
• Pedigree: Fast‑growing, dynamic SaaS business with a global customer base and team

Your Background / Skills: Experience in sales engineering or technical pre‑sales, knowledge of the legal industry, experience with Salesforce CRM.

Pre‑Sales Customer Solutions Engineer Role

The Pre‑Sales Customer Solutions Engineer is a powerhouse player within our Sales Team – where technical mastery meets real‑world impact. In this role, you’ll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with.

As a high‑impact position, your insights, creativity, and communication skills directly influence customer success and fuel company growth.

Key Strengths

• Excellent communicator with customers and internal teams; confident saying no when needed.
• Strong relationship builder – personable, empathetic, and able to understand customer needs.
• Curious and eager to learn; stays current with technology and industry trends.
• Technically confident and quick to learn new technologies.

Experience & Qualifications

• Bachelor’s degree (or equivalent) in a relevant field, or equivalent experience.
• Proven experience in sales engineering or technical pre‑sales within tech.
• Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
• Strategic thinker with strong problem‑solving abilities.
• Willingness to travel for on‑site customer work.
• Experience with Salesforce.com.
• Knowledge or exposure to the legal industry.
• Able to work independently and as part of a team.
• Strong multitasking and workload management skills.
• Excellent communication and interpersonal skills.
• Team‑oriented and collaborative mindset.

What We Offer

• Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
• Competitive salary and bonus possibilities.
• Pension contributions.
• Private medical, dental and life insurance.
• Socials, lunches and team‑building events.
• Outstanding office in Kings Cross, with free barista‑made espresso drinks and free beer on tap.
• Relaxed and friendly team who genuinely care about and trust one another.
• Fantastic training and development opportunities.

If you’re ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you.

Don’t wait to take the next step. Apply now and help us build the future of legal practice management.

Application notice: We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology, Sales, and Consulting
• Industries: Software Development and IT Services and IT Consulting