Pre-Opening Assistant Restaurant Manager - Luxury Hotel

Delano Hotels; Greater London; Sur place; GBP 35 000 - 45 000; Plein temps

Résumé du poste

Delano London is seeking an exceptional Assistant Restaurant Manager to join the pre-opening team. Reporting to the Restaurant Manager, you will play a key role in launching Lana Lusa, our all-day restaurant, while supporting the wider Food & Beverage operation.

You’ll be highly visible on the floor, helping the team deliver warm, intuitive service from breakfast through dinner. You will lead shifts, coach the opening team, manage reservations, and collaborate with Culinary to ensure a seamless

Qualifications

• You have strong restaurant supervisory or assistant management experience within a luxury hotel, premium restaurant or high-quality lifestyle operation.
• Previous pre-opening experience would be a real plus and you are comfortable helping build a team and operation from the ground up.
• You are a natural host with excellent floor presence and a strong understanding of the guest journey.
• You are confident leading a team through busy services and can balance structure, pace and attention to detail.
• You have good commercial awareness and understand labour, average spend, productivity and operational controls.

Responsabilités

• Support the Restaurant Manager in the day-to-day operation of Lana Lusa across breakfast, lunch and dinner.
• Lead shifts from the floor, coordinating sections, pacing and team deployment while keeping the guest experience at the centre of every decision.
• Act as a confident host and ensure the Lana Lusa guest journey feels personal, polished and unmistakably Delano.
• Coach and develop the team in real time, reinforcing service standards, menu knowledge, confidence and genuine hospitality.
• Support recruitment, onboarding and training of the opening team and help turn SOPs and training plans into practical service behaviours.
• Work closely with Culinary on service flow, menu knowledge, allergies, pacing and communication between front and back of house.
• Manage reservations, walk-ins, table allocation and guest requests in partnership with the reception team.
• Support rotas, daily briefings, opening and closing procedures, cash handling and operational administration.
• Monitor average spend, labour productivity, guest feedback and other operating indicators, identifying opportunities to improve performance.
• Coordinate with Rose Bar, Room Service and Private Dining to create a seamless experience across the hotel.
• Handle complaints and service recovery confidently and escalator appropriately when required.
• Support VIP dining, events and hotel activations and step across outlets when needed as part of the wider Food & Beverage team.

Connaissances

Front-of-house leadership

Pre-opening experience

Guest journey

Team coaching

POS & reservations

Rota management

Hospitality operations

Outils

POS systems

Reservations software

Description du poste

Delano London is seeking an exceptional Assistant Restaurant Manager to join the pre-opening team. Reporting to the Restaurant Manager, you will play a key role in launching Lana Lusa, our all-day restaurant, while supporting the wider Food & Beverage operation.

You’ll be highly visible on the floor, helping the team deliver warm, intuitive service from breakfast through dinner. You will lead shifts, coach the opening team, manage reservations, and collaborate with Culinary to ensure a seamless