Pre-Opening Restaurant Manager: Luxury Hotel Launch

Ennismore; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Delano London, positioned in Kensington Gardens, seeks an exceptional Assistant Restaurant Manager to join the pre-opening team. You will help launch Lana Lusa and oversee the all-day dining experience, ensuring warm, intuitive service from breakfast through dinner.

You’ll lead on-floor operations, coach staff, and collaborate with Culinary to deliver a seamless guest journey, while supporting recruitment and training for the opening team.

Qualifications

• Experience supervising floors in luxury hotel, premium restaurant or high-quality lifestyle operation.
• Pre-opening experience is a real plus; able to help build a team from the ground up.
• Natural host with strong floor presence and guest journey understanding.
• Clear communication with kitchen and hotel teams; calm problem-solving in busy services.

Responsibilities

• Support the Restaurant Manager in Lana Lusa operations across breakfast, lunch and dinner.
• Lead shifts from the floor, coordinate sections, pace and deploy the team.
• Ensure Lana Lusa guest journey feels personal, polished and distinctly Delano.
• Coach and develop the team in real time, reinforcing service standards and menu knowledge.
• Assist recruitment, onboarding and training for the pre-opening team; implement SOPs in practice.
• Collaborate with Culinary on service flow, allergies, pacing and front/back of house communication.
• Manage reservations, walk-ins, table allocation and guest requests with reception.
• Support rotas, briefings, opening/closing, cash handling and admin tasks.
• Monitor spend, productivity, guest feedback and other indicators to drive performance.
• Coordinate with Rose Bar, Room Service and Private Dining for a seamless hotel experience.

Skills

Restaurant supervision

Assistant management

Guest service

Staff coaching

Job description

Delano London, positioned in Kensington Gardens, seeks an exceptional Assistant Restaurant Manager to join the pre-opening team. You will help launch Lana Lusa and oversee the all-day dining experience, ensuring warm, intuitive service from breakfast through dinner.

You’ll lead on-floor operations, coach staff, and collaborate with Culinary to deliver a seamless guest journey, while supporting recruitment and training for the opening team.