Pre-delivery Inspection Administrator

Cox Automotive; Lutterworth; On-site; GBP 21,000 - 30,000; Full time

Job summary

Cox Automotive, a leading global automotive group, is seeking a PDI Administrator to support the Pre-Delivery Inspection Centre. You will handle administrative tasks, coordinate vehicle checks, and ensure data accuracy while liaising with front-of-house teams and workshop staff.

Ongoing training is provided to stay current with manufacturer standards. Ideal candidates have strong communication, time management, and a proactive, collaborative approach to deliver high-quality service in a

Qualifications

• Strong oral and written communication skills are essential.
• Proven time management skills to meet deadlines.
• High level of accuracy in data entry and record-keeping.
• Customer-facing experience and professional conduct.
• Ability to work under pressure and adapt to changing priorities.
• Collaborative mindset across departments and teams.

Responsibilities

• Deliver high-quality work within set deadlines by managing workload.
• Coordinate administrative processes for vehicle checks ahead of completion.
• Liaise with Front of House to prioritise tasks.
• Ensure admin policies and brand requirements are followed.
• Record and maintain up-to-date vehicle data in systems.
• Assist across business areas to ensure seamless service delivery.
• Maintain a full UK driving licence held for 12+ months.

Skills

Time management

Customer service

Communication skills

Data entry

Attention to detail

Initiative

Tools

Manufacturer-supported systems

Digital tools

Job description

Accelerate your career with a company that leads the way! Manheim Vehicle Solutions, part of the Cox Automotive Group, is a dynamic and evolving business supporting customer de-fleet and handover services. Within our PDI (Pre-Delivery Inspection) workshop, the scope of work ranges from standard vehicle checks to rectifying mechanical and electrical faults. As vehicle technology continues to advance, so does the nature of our work. To ensure our team remains up to date with the latest manufacturer developments, full training is provided on an ongoing basis. Our team members are responsible for delivering all customer-defined requirements with precision and professionalism, consistently achieving operational and customer service excellence., The Pre-Delivery Inspection (PDI) Department is responsible for the preparation of new vehicles for key manufacturing clients, including Jaguar Land Rover, Ford, Hyundai and Nissan. Our role is to provide peace of mind to our customers by ensuring that all vehicles meet the highest brand standards both mechanically and cosmetically - in line with manufacturer guidelines. As a PDI Administrator, you will provide efficient and effective administrative support to the PDI Centre Team. You will play a vital role in ensuring all administrative tasks are completed accurately and in alignment with our company values and operational standards.

• Deliver high-quality work within set deadlines by managing your own workload effectively, focusing on efficiency and task prioritisation.
• Coordinate the administrative processes for vehicle preparation checks ahead of completion by trained technicians.
• Liaise with the Front of House Team to prioritise vehicle preparation tasks based on operational needs.
• Uphold the highest standards of professionalism, courtesy, and integrity when interacting with colleagues, customers, and partners.
• Ensure PDI Centre administration is fully compliant with internal policies and external brand requirements.
• Accurately record and maintain up-to-date vehicle data in relevant systems.
• Embrace continuous learning and development to stay current with evolving vehicle products and market trends.
• Work collaboratively within a team to successfully meet departmental objectives and service delivery targets.
• Demonstrate strong time management and organisational skills, working effectively under pressure to meet tight deadlines.
• Assign tasks to workshop teams, providing clear direction and support to relevant departments.
• Offer guidance and assistance across business areas when required, ensuring consistent service delivery.
• A full UK driving licence held for a minimum of 12 months.
• Strong oral and written communication skills, with the ability to provide clear and concise instructions.
• Proven time management skills and the ability to prioritise workload effectively to meet deadlines.
• Ability to remain calm and focused under pressure in a fast-paced environment, while maintaining attention to detail.
• Competence in using manufacturer-supported systems and digital tools.
• Experience working within structured regulations and procedural frameworks.
• Previous customer-facing experience, with the ability to handle queries and resolve issues to mutual satisfaction.
• Excellent customer service and interpersonal skills.
• Strong administrative and data entry capabilities, with a high level of accuracy.
• Proactive mindset with the ability to use initiative and adapt to change quickly.
• A collaborative approach, working effectively with other departments to deliver a seamless and professional service. We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.