PRADA Senior Client Advisor, Selfridges

BoF Careers; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Prada Group is seeking a Senior Client Advisor to lead by example, delivering an exceptional luxury experience while driving strong commercial performance through advanced clienteling and relationship building.

You will promote the Brand philosophy and Values to clients, guide them into the world of Prada, and act as a role model for the team, supporting store operations and ensuring Prada standards are met.

Qualifications

• Significant experience within luxury retail.
• Proven record of achieving sales and clienteling objectives.
• Strong VIC portfolio and client development capabilities.
• Ability to coach and influence peers.
• Excellent Prada product and category knowledge.

Responsibilities

• Lead by example in delivering exceptional client experiences, consistently demonstrating Prada's service standards, client journey, and luxury selling approach.
• Develop and maintain a strong portfolio of loyal and VIC clients through proactive clienteling, appointment management, and personalized relationship building.
• Drive commercial performance by exceeding sales and KPI objectives while actively identifying opportunities to enhance client satisfaction, retention, and long-term loyalty.
• Build, develop and retain a strong portfolio of loyal and VIC clients.
• Lead by example in delivering exceptional client service and Prada clienteling standards.
• Support onboarding and integration of new team members, mentoring colleagues.
• Support store leadership with morning briefs and support team engagement activities.
• Support store opening and closing procedures.
• Assist management with daily sales reporting and operational coordination.
• Share expertise on products, clienteling techniques and best practices.
• Support achievement of department and store objectives.
• Act as a key reference point for colleagues on the sales floor.

Skills

Luxury retail experience

Clienteling

Sales targets

People leadership

Organizational skills

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

As a Prada Senior Client Advisor, you lead by example in delivering an exceptional luxury experience while driving strong commercial performance through advanced clienteling and relationship building.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.

In addition to achieving personal objectives, you act as a role model for the team, contributing to the development of colleagues, supporting store operations and helping ensure the consistent execution of Prada standards.

Responsibilities

• Lead by example in delivering exceptional client experiences, consistently demonstrating Prada's service standards, client journey, and luxury selling approach.
• Develop and maintain a strong portfolio of loyal and VIC clients through proactive clienteling, appointment management, and personalized relationship building.
• Drive commercial performance by exceeding sales and KPI objectives while actively identifying opportunities to enhance client satisfaction, retention, and long-term loyalty.
• Build, develop and retain a strong portfolio of loyal and VIC clients.
• Lead by example in delivering exceptional client service and Prada clienteling standards.
• Support onboarding and integration of new team members, mentoring colleagues.
• Support store leadership with morning briefs and support team engagement activities.
• Support store opening and closing procedures.
• Assist management with daily sales reporting and operational coordination.
• Share expertise on products, clienteling techniques and best practices.
• Support achievement of department and store objectives.
• Act as a key reference point for colleagues on the sales floor.

Knowledge And Skills

Significant experience within luxury retail.

Passion for the luxury/fashion industry, art and design

Proven record of achieving sales and clienteling objectives.

Strong VIC portfolio and client development capabilities.

Ability to coach and influence peers.

Excellent Prada product and category knowledge.

Strong organizational and communication skills.

Leadership potential and role model behaviors.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.

We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.