Practice Support Assistant (Governance & Administration)

Wychbury Medical Group; Stourbridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

Wychbury Medical Group is seeking a proactive Practice Support Assistant (Governance & Administration) to help ensure smooth governance and operational processes across three sites. You will coordinate meetings, prepare agendas, take minutes, and maintain action logs while supporting complaints handling and medical reports.

The role requires excellent organisational skills, attention to detail and the ability to adapt to changing priorities within a large, patient-centred primary care

Qualifications

• GCSE Maths and English at grade C or above (or equivalent).
• Typing qualification such as OCR or RSA Diploma.
• Excellent communication and interpersonal skills are essential.
• Competent in Microsoft Office applications including Outlook, Word and Excel.

Responsibilities

• Coordinate and support practice meetings, including preparing agendas, circulating papers, taking minutes and maintaining action logs.
• Organise staff training activities and maintain related records.
• Administer the practice significant event process and track documentation.
• Support management with complaints administration and coordinating medical reports.
• Provide flexible admin support across the practice as required.

Skills

Organisational skills

Attention to detail

Communication

Teamwork

Education

GCSE Maths & English

Typing qualification

Tools

Microsoft Office

Outlook

Word

Excel

EMIS

Job description

Monday 9:30am to 3:30pmTuesday to Friday 9:30am to 2:30pm

An exciting opportunity has arisen to join Wychbury Medical Group, a large, friendly and forward-thinking GP practice serving approximately 23,000 patients across three sites. Based at our Wychbury Medical Centre site in Stourbidge, this varied role is ideal for an organised and proactive individual who enjoys supporting the smooth running of a busy healthcare environment.

As a Practice Support Assistant (Governance & Administration), you will play an important role in supporting the practice's governance and operational activities. Your core responsibilities will include coordinating meetings and training, preparing agendas and documentation, taking minutes, maintaining action logs, administering significant event reporting processes, supporting complaints administration and coordinating medical reports. You will also provide flexible administrative support to the management team and wider practice as required.

We are looking for someone with excellent organisational skills, strong attention to detail and the ability to adapt to changing priorities. In return, you will join a supportive team environment where your contribution is valued and where you will have the opportunity to develop your skills within a large and well-established primary care organisation.

Main duties of the job

The Practice Support Assistant (Governance & Administration) provides administrative support to the management team, helping to ensure the smooth running of governance and operational processes across the practice. Key responsibilities include coordinating meetings and training activities, preparing agendas and meeting documentation, taking minutes and maintaining action logs, administering significant event reporting processes, supporting complaints administration, and coordinating medical reports. The postholder will also provide flexible administrative support across the practice as required, assisting colleagues and adapting to changing priorities to meet the needs of the organisation.

About us

Wychbury Medical Group is a large, well-established GP practice serving approximately 23,000 patients across three sites. The role is primarily based at Wychbury Medical Centre.

We have a large, friendly, and supportive administration team, the majority of whom are based at Wychbury Medical Centre. Teamwork, mutual respect, and a patient-centred approach are central to how we work, and new colleagues are welcomed and supported as part of the wider practice team.

The practice was rated Good by the CQC in November 2025, reflecting our ongoing commitment to delivering safe, effective, and high-quality care to our patients.

As a busy, forward-thinking practice, we value reliability, flexibility, and a positive attitude. We aim to provide a supportive working environment with opportunities to develop skills and contribute to the continued improvement of our services.

Job responsibilities

• Coordinate and support practice meetings, including preparing agendas, circulating papers, taking minutes and maintaining action logs.
• Organise staff training activities and maintain associated records.
• Administer the practice significant event process, including recording, tracking and maintaining documentation.
• Support the management team with complaints administration, ensuring records and correspondence are accurately maintained.
• Coordinate and administer medical reports and other non-NHS work.
• Maintain governance records and practice documentation.
• Provide administrative support to the Practice Manager and wider management team.
• Liaise professionally with patients, colleagues and external organisations.
• Provide flexible administrative support across the practice as required.

Person Specification

Qualifications

• Good standard of education including GCSE Maths and English at Grade C or above or equivalent qualifications such as Functional Skills Level 2 in Maths and English
• Typing qualification such as OCR or RSA Diploma

Other Requirements and Wider Responsibilities

• Excellent communication and interpersonal skills.
• Ability to prioritise workload and manage competing demands.
• Competent in Microsoft Office applications including Outlook, Word and Excel.
• Ability to work as part of a team and use initiative when working independently.
• Understanding of confidentiality and information governance requirements.
• Satisfactory Disclosure and Barring Service DBS check

Experience

• Previous administrative experience.
• Experience working with confidential information.
• Good organisational skills and attention to detail.
• Experience working within a GP practice, NHS or healthcare setting.
• Experience of minute taking and meeting administration.
• Experience of complaints administration.
• Experience using clinical systems such as EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.