Medical Secretary

Peelhouse Medical Plaza; Widnes; On-site; GBP 25,000 - 34,000; Full time

Job summary

Peelhouse Medical Plaza is seeking a professional Medical Secretary to support clinicians and streamline patient care in a busy GP practice.

You will manage referrals, clinical correspondence, and patient records, ensuring confidentiality and accuracy in a fast-paced NHS environment. Strong IT and communication skills are essential for this pivotal role.

Qualifications

• Previous administrative or secretarial experience.
• Excellent organisational and time management skills.
• Strong verbal and written communication skills.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workload and work under pressure.
• Understanding of confidentiality and data protection requirements.
• Ability to work effectively as part of a team.
• Previous experience working within a GP practice, NHS or healthcare setting.
• Knowledge of medical terminology.
• Experience of referral management processes.
• Experience using NHS clinical systems.

Responsibilities

• Provide secretarial support to GPs and other clinicians as required.
• Process incoming and outgoing clinical correspondence in a timely manner.
• Type, proofread and distribute letters, reports and other documents.
• Manage electronic workflows and ensure correspondence is appropriately actioned.
• Maintain accurate and up-to-date patient records using the clinical system.
• Approve referrals to secondary care and community services as needed.
• Liaise with hospitals and external healthcare providers.
• Handle enquiries professionally by phone and email.
• Assist with management of clinical reports and test results.
• Maintain filing systems and ensure secure data storage.

Skills

Administrative experience

Organisational skills

Communication skills

IT skills

Prioritisation under pressure

Confidentiality & data protection

Teamwork

GP/NHS/Healthcare exposure

Medical terminology

Referral management

NHS clinical systems

Tools

Microsoft Office

Job description

We are seeking a professional, organised and compassionate Medical Secretary to join our busy GP practice team. The successful candidate will play a vital role in supporting clinicians and ensuring the smooth administration of patient care.

As the first point of contact for many administrative processes, you will be responsible for managing clinical correspondence, processing referrals, maintaining accurate patient records and providing efficient secretarial support to the practice team. Excellent communication, organisational and IT skills are essential, along with the ability to work accurately in a fast-paced environment whilst maintaining confidentiality at all times.

This is an excellent opportunity for an experienced administrator or medical secretary who is committed to delivering high-quality patient-centred services and contributing positively to a supportive and friendly practice environment.

Main duties of the job

The Medical Secretary will provide comprehensive administrative and secretarial support to the clinical team. Duties include processing referrals, managing clinical correspondence, typing and distributing letters, maintaining accurate patient records, liaising with hospitals and external healthcare providers, handling enquiries, and ensuring all work is completed in accordance with NHS policies, confidentiality requirements and practice procedures.

About us

We are a friendly and forward-thinking GP practice supported by a highly skilled multidisciplinary team. Our clinical team consists of 4 GP Partners, 2 Salaried GPs, 3 Advanced Nurse Practitioners, 2 Clinical Pharmacists, a Pharmacy Technician, Paramedic, Mental Health Practitioner, First Contact Physiotherapist, 3 Practice Nurses and 2 Healthcare Assistants.

Our administrative and management team includes a Practice Manager, Deputy Practice Manager, 2 Medical Secretaries, 5 Administrators and 11 Receptionists who work collaboratively to deliver high-quality patient care and an excellent patient experience. We pride ourselves on fostering a supportive working environment where staff are valued and encouraged to develop their skills and expertise.

Job responsibilities

Secretarial Duties

• Provide secretarial support to GPs and other clinicians as required.
• Process incoming and outgoing clinical correspondence in a timely manner.
• Type, proofread and distribute letters, reports and other documents.
• Manage electronic workflows and ensure correspondence is appropriately actioned.
• Maintain accurate and up-to-date patient records using the clinical system.

Job description

Job responsibilities

Secretarial Duties

• Provide secretarial support to GPs and other clinicians as required.
• Process incoming and outgoing clinical correspondence in a timely manner.
• Type, proofread and distribute letters, reports and other documents.
• Manage electronic workflows and ensure correspondence is appropriately actioned.
• Maintain accurate and up-to-date patient records using the clinical system.

Referral Management

• Prepare and process referrals to secondary care and community services.
• Track referrals and respond to queries from patients, hospitals and other healthcare providers.
• Ensure urgent referrals are processed promptly in accordance with practice procedures.

Communication and Liaison

• Act as a point of contact for hospitals, community services and external agencies.
• Communicate effectively with patients, clinicians and colleagues.
• Handle telephone and email enquiries in a professional and courteous manner.

Administrative Support

• Assist with the management of clinical reports, test results and other documentation.
• Support practice administration processes as required.
• Maintain filing systems and ensure records are stored securely.

Information Governance

• Maintain strict confidentiality in relation to patient, staff and practice information.
• Comply with Data Protection legislation, NHS policies and practice procedures.
• Ensure information is handled securely and accurately at all times.

General Responsibilities

• Work collaboratively as part of the wider practice team.
• Participate in training and development activities.
• Contribute to the continuous improvement of practice services.
• Undertake any other reasonable duties appropriate to the role and grade.

Person Specification

Qualifications

• Previous administrative or secretarial experience.
• Excellent organisational and time management skills.
• Strong verbal and written communication skills.
• Good IT skills, including Microsoft Office applications.
• Ability to prioritise workload and work under pressure.
• Understanding of confidentiality and data protection requirements.
• Ability to work effectively as part of a team.
• Previous experience working within a GP practice, NHS or healthcare setting.
• Knowledge of medical terminology.
• Experience of referral management processes.
• Experience using NHS clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.