Customer Relations Co-Ordinator

McCarthy Stone; Bournemouth; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a Customer Relations Coordinator to enhance customer satisfaction through effective communication and organisation. This role involves managing customer inquiries, ensuring timely responses, and collaborating with internal teams to resolve issues. The ideal candidate will possess strong organisational skills and a proactive attitude, making a real difference in the lives of customers. Join this innovative firm and contribute to a mission that values community and support for older individuals. This is a fantastic opportunity to grow in a role that prioritizes customer care and service excellence.

Qualifications

• Strong communication skills, both written and verbal.
• Highly organised with excellent record-keeping skills.
• Previous experience in customer service or administration is advantageous.

Responsibilities

• Manage customer correspondence and ensure timely responses.
• Allocate cases to Customer Relations Managers for resolution.
• Engage with stakeholders for effective issue resolution.

Skills

Organisation

Communication

Customer Service

Attention to Detail

Empathy

Education

High School Diploma

Customer Service Training

Tools

Microsoft Word

Microsoft Outlook

Job description

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The Vacancy

Customer Relations Coordinator (up to 6-Month FTC)

The Vacancy

Customer Relations Coordinator (up to 6-Month FTC)

Location: Hybrid - with travel to Bournemouth required

Salary: up to £26,500

About Us:

At McCarthy Stone, we are dedicated to enhancing the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind. Our mission is to provide exceptional service and care, ensuring our customers feel valued and supported.

The Role:

We are seeking a highly organised and service focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract. In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency. This is an excellent opportunity for someone with strong communication skills and a passion for customer service to make a positive impact.

Key Responsibilities:

• Customer Correspondence Management: Maintain the Customer Relations inbox, ensuring all correspondence is acknowledged within 1 working day. Keep customers informed and up to date throughout the resolution process.
• Case Distribution: Allocate cases to Divisional Customer Relations Managers, ensuring they are logged, managed, and resolved promptly.
• Document Management: Keep accurate records of all correspondence and ensure documents are saved to the correct case files.
• Stakeholder Engagement: Work independently and collaboratively with internal stakeholders to ensure effective resolution of customer issues.
• Trustpilot Monitoring: Respond to Trustpilot posts to maintain a positive brand image.
  
  

About You:

You are a proactive and resilient individual with a strong ability to empathise with customers. Your organisational skills and attention to detail are exceptional, and you thrive in a role where you can make a tangible difference to customer satisfaction.

Skills & Attributes:

• Highly organised with excellent record-keeping skills.
• Strong communication skills, both written and verbal.
• Ability to work effectively within a small team and build strong relationships with stakeholders.
• Resilient with a positive attitude and the ability to handle multiple tasks and priorities.
• Proficient in Microsoft Word and Outlook.
• Previous experience in customer service or administration is advantageous.
  
  

Apply Today!

If you are driven, customer-focused, and looking for a role where you can make a real impact, we would love to hear from you. Join us at McCarthy Stone and help us continue to deliver exceptional service to our valued customers.

Our Values: Community – Together – Integrity – Courage – Improving – Simple

McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Construction

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