Practice Manager (Multi-Site) - Oxfordshire

Vets for Pets; Abingdon; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary up to £45,000

20% colleague discount

Discounts & cashback schemes

Training and development opportunities

Supportive and collaborative working环境

Opportunity to influence growth

Job summary

Vets for Pets in the United Kingdom seeks an experienced Practice Manager to oversee three veterinary practices across Oxfordshire. You will partner with Practice Owners and Clinical Director to shape culture, structure, and operational excellence for outstanding patient and client care.

You will lead day-to-day operations, develop teams, and drive growth while ensuring high standards across all sites. Previous veterinary management experience is essential to guide multiple locations effectively.

Qualifications

• Previous veterinary practice management experience.
• Proven experience leading, developing and motivating teams.
• Strong people management and HR experience.
• Experience managing operational performance and implementing improvements.
• Customer service and client relationship management experience.
• Experience analysing business performance and implementing commercial initiatives.

Responsibilities

• Lead the day-to-day operational management of three veterinary practices.
• Create and foster a positive, high-performing culture built on shared responsibility and accountability.
• Manage all non-clinical people matters, including HR processes, performance management, absence management, recruitment, onboarding and colleague development.
• Support, coach and develop colleagues to help them reach their full potential.
• Address and manage conduct or performance concerns promptly and professionally.
• Ensure an exceptional client journey remains at the heart of everything we do.
• Monitor service standards and proactively identify opportunities for improvement.
• Work closely with the Clinical Director and Practice Owners to implement business objectives and strategic initiatives.
• Identify operational efficiencies and implement processes that improve practice performance.
• Drive practice growth through local initiatives, client engagement and commercial opportunities.
• Analyse business performance and identify opportunities to improve profitability and sustainability.
• Handle client feedback and complaints professionally and effectively.
• Maintain strong communication across all three sites to ensure consistency and collaboration.

Skills

Leadership

People management

HR processes

Operational performance

Customer service

Commercial initiatives

Microsoft Office

Tools

Microsoft Office

Job description

Salary: Up to £45,000 depending on experience
Hours: Full Time

Are you an experienced Practice Manager looking for your next challenge?

We're looking for a confident and capable Practice Manager to support three well-established and highly reputable veterinary practices across Oxfordshire. Working alongside experienced Practice Owners and the Clinical Director, you'll play a pivotal role in creating the structure, culture, and operational excellence that enables our clinical teams to deliver outstanding patient and client care.

This is an exciting opportunity for a strong people leader who thrives in a dynamic environment and enjoys balancing team development, operational management, client experience, and commercial performance.

With approximately 20 colleagues across our three sites, you'll be instrumental in fostering a positive and accountable culture while ensuring the practices continue to grow and evolve.

About the Role

As Practice Manager, you will oversee the day-to-day operations of all three practices, providing leadership and support to non-clinical aspects of the business. Your focus will be on creating an environment where colleagues feel supported, engaged, and accountable, allowing our clinical teams to focus on providing the highest standards of veterinary care.

You'll work closely with the Practice Owners and Clinical Director to ensure consistency across all sites, identify opportunities for growth and efficiency, and help shape the future direction of the business.

What You'll Do

• Lead the day-to-day operational management of three veterinary practices
• Create and foster a positive, high-performing culture built on shared responsibility and accountability
• Manage all non-clinical people matters, including HR processes, performance management, absence management, recruitment, onboarding and colleague development
• Support, coach and develop colleagues to help them reach their full potential
• Address and manage conduct or performance concerns promptly and professionally
• Ensure an exceptional client journey remains at the heart of everything we do
• Monitor service standards and proactively identify opportunities for improvement
• Work closely with the Clinical Director and Practice Owners to implement business objectives and strategic initiatives
• Identify operational efficiencies and implement processes that improve practice performance
• Drive practice growth through local initiatives, client engagement and commercial opportunities
• Analyse business performance and identify opportunities to improve profitability and sustainability
• Handle client feedback and complaints professionally and effectively
• Maintain strong communication across all three sites to ensure consistency and collaboration

About You

We're looking for an experienced and confident leader who can build strong relationships, inspire teams, and drive positive change.

You will be an excellent communicator with strong organisational skills, a proactive mindset, and a passion for delivering outstanding customer service.

Previous veterinary practice management experience is essential, with the confidence and credibility to support colleagues, challenge behaviours when required, and drive high standards across multiple locations.

Experience

• Previous veterinary practice management experience
• Proven experience leading, developing and motivating teams
• Strong people management and HR experience
• Experience managing operational performance and implementing improvements
• Customer service and client relationship management experience
• Experience analysing business performance and implementing commercial initiatives

Skills & Knowledge

• Strong leadership and people management skills
• Ability to build positive working relationships across multiple teams
• Commercial awareness with the ability to identify growth opportunities
• Experience analysing business performance and implementing improvements
• Effective coaching and mentoring skills
• Confident handling performance management and difficult conversations
• Excellent planning, organisation and prioritisation skills
• Strong problem-solving and decision-making ability
• Ability to manage multiple priorities across different locations
• Good working knowledge of Microsoft Office

Personal Attributes

• Passionate about creating positive workplace cultures
• Professional, resilient and approachable
• Confident and decisive leader
• Highly organised and able to work independently
• Commercially minded with a proactive approach
• Strong emotional intelligence and people skills
• Collaborative and supportive team player
• Committed to delivering excellent client experiences
• Takes ownership and accountability for outcomes
• Adaptable and comfortable working across multiple sites

What We Offer

In return, you'll have the opportunity to work alongside highly experienced Practice Owners and an established clinical leadership team within three successful and respected veterinary practices. You'll play a key role in shaping the future of the business while making a genuine difference to both colleagues and clients.

We also offer:

• Competitive salary of up to £45,000 depending on experience
• 20% colleague discount at Pets at Home, Vets for Pets and The Groom Room
• Access to additional colleague discounts and cashback schemes
• Training and development opportunities
• Supportive and collaborative working environment
• Opportunity to influence and drive the future growth of the practices

This is an exciting opportunity for an experienced veterinary Practice Manager who enjoys working with people, driving performance, and creating environments where teams can thrive. If you're ready to make an impact across multiple practices and help shape the next stage of our growth, we'd love to hear from you.