Practice Manager

NHS; Southall; On-site; GBP 59,000 - 67,000; Full time

Job summary

Join the transforming Ealing Care Home Service as a Practice Manager, overseeing operations and leading a dedicated multi-disciplinary team. This role provides a unique opportunity to influence care delivery in a dynamic, patient-focused environment. Ideal candidates will have substantial experience in GP services and demonstrated leadership in operational management.

Qualifications

• Experience in GP service and multi-disciplinary teams.
• Experience of leading service changes in complex environments.
• Evidence of effective leadership and budget management.

Responsibilities

• Provide oversight and assurance for practice operations including finance and HR management.
• Work with Clinical Lead to engage stakeholders and represent the practice in meetings.
• Develop and monitor action plans for performance concerns.

Skills

Leadership and management skills

Stakeholder engagement

Budget management

Operational strategy development

Communication skills

Education

Degree level education or equivalent experience

Job description

We are looking for an experienced Practice Manager to join us in the Ealing Care Home Service. The Care Home Service is a GP practice that provides all aspects of primary care to a registered population of c.1100 patients who reside in Care Homes across Ealing. The practice has a team of GPs, Practice Nurses, Advanced Assessors and administrative staff who deliver care via planned rounds in the homes.

This is an exciting time to join the practice which is undergoing a transformation programme after joining the Trust in May 2024. This post will also be a key in supporting the Primary Care strategy within the organisation.

The successful candidate will be a driven individual with a strong background in operational and transformational management as well as being a compassionate and inclusive leader.

Main duties of the job

The post holder will be responsible for providing oversight and assurance for all operational aspects of the practice including finance, HR management and performance management. They will work with the Clinical Lead to ensure engagement of key stakeholders and ensure that the practice is represented in the relevant place based partnership meetings.

Consideration will be given to applicants who are wanting to work less than 37.5 hours due their existing portfolio roles

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Training & Qualifications

• Educated to degree level or able to demonstrate equivalent experience

Previous Experience

• Experience of working in a GP service.
• Experience of working in a multi-disciplinary team
• Experience of developing and implementing operational strategies.
• Evidence of sound and effective leadership and management skills.
• Experience of leading service changes in complex environments.
• Experience of budget management
• Experience of engaging and working effectively with stakeholders.
• Experience of collaborative working with stakeholders
• Experience of the development and monitoring of action plans to address performance concerns

Knowledge, Skills & Abilities

• Ability to work across professional boundaries, at all levels, as well as on own and within a team
• Proven ability to engage a broad range of stakeholders across a number of agencies.
• Effective written and verbal communication skills.
• Contain and manage high levels of stress in self and others.
• Ability to lead and complete projects across professional boundaries
• Ability to manage highly complex and sensitive information
• Ability to negotiate with all professions at all levels
• Ability to manage change and develop services in a politically sensitive environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£59,490 to £66,239 a yearPer Annum Inclusive of 15% HCAS