Practice Manager

West Suffolk Clinical Commissioning Group; Haverhill; Remote; GBP 47,000 - 59,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave + bank holidays

Training and leadership development

Cycle to Work Scheme

Death in Service

Blue Light Card employer

Supportive leadership team

Job summary

Unity Healthcare is seeking an exceptional practice manager to join a multi-site organisation transforming primary care. Working with the senior leadership team and Suffolk GP Federation, you will lead operations, drive innovation and improve patient and staff experience across Unity sites in Haverhill, Long Melford, Lavenham and Glemsford.

The role is full-time (37.5 hours/week), based across all Unity sites, with responsibility for performance, transformation and stakeholder engagement.

Qualifications

• Experience of leading operations in general practice or healthcare settings.
• Strong people-management and leadership skills across teams, sites or disciplines.
• Track record of delivering change or service improvement.
• Confidence using performance data to identify issues and improve delivery.
• Excellent written, verbal and stakeholder-engagement skills.
• Understanding of workforce, financial, quality and regulatory requirements in general practice.
• Commitment to learning and professional development.

Responsibilities

• Lead non-clinical operations across multi-site practice.
• Support delivery of safe, effective, responsive patient services within budget.
• Develop and lead teams, creating a positive, accountable, high-performing culture.
• Work with clinical and operational leaders to improve quality and patient experience.
• Embed transformation and service-improvement initiatives across Unity.
• Build strong relationships with patients, the PPG, the PCN, the federation and wider system partners.

Skills

Leadership

People management

Change management

Data-driven

Stakeholder engagement

Health service operations

Education

Leadership/Management qualification

Job description

About the Role

Unity Healthcare is looking for an exceptional practice manager to join a progressive, multi-site organisation that is transforming how care is delivered for our communities. Working alongside an established senior leadership team, and supported by Suffolk GP Federation, you will play a key role in delivering operational excellence, leading teams and driving innovation across our services.

Following the successful creation of the Unity Healthcare Hub, and the integration of practices across Haverhill, Long Melford, Lavenham and Glemsford, we are continuing to transform how primary care is delivered. This enhanced role will be central to improving patient and staff experience and supporting our ambitious vision for the future.

As part of Suffolk GP Federation, Unity benefits from specialist support in HR, finance, quality, estates and payroll, giving the practice manager the backing to focus on effective leadership, performance and improvement.

Main responsibilities will include:

• Lead non-clinical operations across our multi-site practice.
• Support the delivery of safe, effective and responsive patient services within budget.
• Develop and lead teams, creating a positive, accountable and high-performing culture.
• Work with clinical and operational leaders to improve quality, performance and patient experience.
• Embed transformation and service-improvement initiatives across Unity.
• Build strong relationships with patients, the PPG, the PCN, the federation and wider system partners.

This is a full-time role of 37.5 hours per week, Monday - Friday, based across all Unity sites.

For further information, please see the attached job description.

About the Candidate

• Experience of leading operations in general practice or a comparable healthcare setting.
• Strong people-management and leadership skills across teams, sites or disciplines.
• A track record of delivering change, new services or service improvement.
• Confidence using operational and performance data to identify issues and improve delivery.
• Excellent written, verbal and stakeholder-engagement skills.
• An understanding of workforce, financial, quality and regulatory requirements in general practice.
• A commitment to learning and professional development.
• A relevant leadership, management or primary-care qualification is desirable.
• The ability to travel between all Unity sites.

About Us

Why join Unity Healthcare?

• Help shape a modern, innovative model of primary care.
• Join an organisation investing in leadership, workforce development and technology.
• Work with supportive teams committed to excellent patient care and staff wellbeing.
• Benefit from the wider expertise and infrastructure of Suffolk GP Federation.

What we offer:

• Flexible working
• Competitive salary with annual benchmarking
• 27 days annual leave plus bank holidays, rising with service
• Training and leadership-development opportunities
• Cycle to Work Scheme
• Death in Service benefit
• Blue Light Card employer
• Supportive, visible leadership team

Our values:

Our work is grounded in the NHS values: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and ensuring everyone counts.

For an informal conversation, please contact Simon Prestney, service director, at [e-mail].

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.