Practice Manager

Bayfields Opticians and Audiologists; Ewell; On-site; GBP 38,000 - 42,000; Full time

Job summary

Bayfields Opticians & Audiologists in Ewell is seeking an experienced Practice Manager to lead day-to-day operations, coach a high-performing team and drive commercial success while delivering an obsessively great client experience.

You will oversee rota management, budgeting and stock control, implementing change and developing staff to achieve targets. A strong focus on client service and coaching is essential for success.

Qualifications

• Experience leading a team and delivering against commercial targets.
• Experience as Practice Manager or Assistant Manager.
• Strong coaching and people development skills.
• Comfortable using MI, budgets, stock and financial information.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead, coach and develop the practice team to reach their full potential.
• Drive sales and performance to meet budgets and targets.
• Use MI to monitor performance and manage the budget.
• Manage rotas, holidays and practice resources efficiently.
• Lead change initiatives and ensure adoption across the team.
• Deliver the Welcome, Discover, Delight client journey and exceptional service.

Skills

People leadership

Coaching

Sales performance

Budgeting

MI analysis

Change management

Communication

Team development

Education

FBDO Dispensing Optician qualification

Job description

5 days / 37.5 hours per week (Tuesday to Friday 9am - 5:30pm & Saturday 9am - 2:30pm)

Salary circa £40k per annum

Are you an experienced Practice Manager or Assistant Manager with management experience, a passion for people, sales and delivering an exceptional client experience?

If yes, are you ready for an exciting new challenge where you can really make your mark?

At Bayfields Opticians & Audiologists, we are looking for a strong, commercially minded Practice Manager to lead our Ewell practice until February 2028. This is a fantastic opportunity for an experienced Practice Manager or Assistant Manager who enjoys coaching and developing people, driving performance and creating an environment where both clients and colleagues thrive.

About the role

As our Practice Manager, you will take ownership of the day-to-day running and performance of the practice, leading your team to consistently deliver obsessively great service through our Welcome, Discover, Delight client journey.

You will be a visible and inspirational leader, coaching, mentoring and developing your team while ensuring the practice achieves its commercial and operational goals.

You will be responsible for:

• Leading, coaching, mentoring and developing the practice team to reach their full potential.
• Creating a positive, high-performing team environment where people feel supported, motivated and accountable.
• Driving sales and performance to achieve and exceed practice budgets and targets.
• Understanding and using Management Information (MI) to monitor performance and maintain all areas of the budget.
• Ensuring spend and stock control is tightly managed.
• Leading and implementing change effectively, bringing your team with you through new initiatives and ways of working.
• Ensuring we consistently deliver our Welcome, Discover, Delight client journey and provide an obsessively great client experience.
• Managing all aspects of the practice rota, ensuring sufficient cover is available at all times.
• Working collaboratively with other Practice Managers across the area to maintain adequate team cover where required.
• Carrying out all required people management responsibilities, including performance management, coaching and development.
• Using your commercial understanding to identify opportunities, improve performance and maximise the success of the practice.

About you

We are looking for someone who has proven experience of successfully managing a team and delivering against commercial targets.

You will be:

• An experienced Practice Manager or an Assistant Manager ready to take the next step into management.
• A confident and inspirational people leader who enjoys coaching and developing others.
• Commercially focused, with a proven track record of achieving sales and performance targets.
• Comfortable working with MI, budgets, stock and financial information.
• Organised and able to manage rotas, holidays and practice resources effectively.
• Confident in implementing and leading change.
• Someone who takes ownership, makes things happen and holds themselves and others accountable.
• Passionate about delivering an outstanding client experience.
• A great communicator who builds strong relationships with colleagues, clients and other Practice Managers.
• Excited to embark upon a new challenge and opportunity with Bayfields.

Why Bayfields?

At Bayfields, we believe great businesses are built around great people.

We are an independent opticians and audiologists with a strong focus on delivering exceptional clinical care, outstanding customer service and a genuinely personal experience for every client.

Our Welcome, Discover, Delight journey is at the heart of everything we do, and as Practice Manager you will play a key role in bringing this to life every day.

If you are an ambitious, commercially driven FBDO Dispensing Optician who loves leading people and wants the opportunity to make a real difference, we would love to hear from you.