Client Care - Practice Manager

Amical Veterinary Centre; March; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

6.8 weeks holiday

Private medical insurance

Enhanced family leave and pay

Pension scheme

Cycle to Work and Green Car

Retail discounts

Reduced-cost veterinary care

Job summary

Amical Veterinary Centre in March is seeking a permanent Practice Manager to oversee non-clinical operations and lead a high-performing team. The role is 40 hours per week, Monday to Friday, with no weekend or out-of-hours work.

You will partner with clinical leadership to ensure smooth day-to-day operations, strong team performance and an outstanding client experience while maintaining compliance and positive culture.

Qualifications

• Experience in people and operations management, preferably in healthcare or service-led environments.
• Strong leadership and team development capabilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the non-clinical operations of the practice and work closely with clinical leadership.
• Oversee operational delivery, people management and compliance.
• Ensure efficient day-to-day running and exceptional client experience.
• Support the practice to achieve performance, quality and service objectives.
• Foster a positive culture enabling clinical teams to deliver excellent care.

Skills

People management

Operations management

Leadership

Stakeholder management

Communication

Change management

Complaints handling

Job description

Practice Manager at Amical Vets, March

Up to £40,000 (DOE)

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

As a proud member of the inspiring vet care family, Amical Vets are looking for a permanent Practice Manager t help shape the future of the practice! This is a full time role, covering 40 hours per week over Monday - Friday. There are no weekends or out of hours required.

How You’ll Make a Difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

About us

The practice has a modern waiting area, large open spaced dispensary which our consult rooms back onto for ease, fully equipped inhouse Idexx lab, large digital xray room with a separate viewing area, open space prep area and recovery cages, bright theatre with heated theatre table and multiparameter machines with easy access to suture material window and crash trolley, large multiprobe ultrasound, dedicated dental area and equipment. We have a supportive team of RVN’s based in practice who offer their own nurse consults in their own consult rooms. As a practice we support many charities in the local area, such as Merrylegs, RSPCA and Cats protection.

You Might Be a Great Fit If...

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
• A collaborative, values-led culture focused on care, community, and continuous improvement

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

What We Offer Our Team

• 6.8 weeks’ holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

Up to £40,000 pa DOE