Practice Manager

NHS; Bolton; On-site; GBP 45,000 - 55,000; Full time

Job summary

Alastair Ross Medical Practice is seeking an experienced GP Practice Manager to lead and enhance the day-to-day operations of our well-respected practice in Bolton. This is a unique opportunity to join a collaborative environment, manage staff and ensure high standards of patient care while maintaining compliance with healthcare regulations. Suitable candidates will have proven management experience and relevant qualifications.

Qualifications

• Proven experience as a Practice Manager in a GP surgery or similar healthcare setting.
• Experience managing multidisciplinary teams and NHS claims.
• Familiarity with CQC compliance and policy management.

Responsibilities

• Oversee day-to-day operations of the GP practice ensuring efficient service delivery.
• Manage staff recruitment, training, appraisals, and handle HR matters.
• Ensure compliance with Care Quality Commission (CQC) and manage NHS claims.

Skills

Leadership

Operational Management

Staff Recruitment

Budget Management

CQC Compliance

Education

Degree level education or equivalent experience

Relevant management qualification

Tools

Clinical Systems (e.g., EMIS, SystmOne)

Microsoft Office

Job description

***Please note this role is for The Alastair Ross Medical Practice, Breighmet Health Centre, Bolton,BL2 6NT***

Are you an experienced and motivated GP Practice Manager looking for your next challenge? Alastair Ross Medical Practice, a well-respected and traditional GP surgery in central Bolton, is currently seeking a dedicated individual to take the lead in managing and enhancing the day-to-day operations of our practice.

This is a fantastic opportunity to join a supportive environment where your expertise will be valued and your leadership will make a meaningful difference to staff and patient experience alike.

Main duties of the job

Oversee day-to-day operations of the GP practice

Manage staff rotas and clinic scheduling

Ensure CQC compliance and accurate NHS reporting/claims

Lead and support the administrative team

Attend Primary Care Network (PCN) meetings and contribute to network initiatives

About us

With a list size of approximately 7,000 patients, our close-knit and collaborative team includes 4 GP Partners, a Salaried GP, a Nurse Manager, an ANP, HCAs, and a strong administrative team.

Job responsibilities

Operational Management:Oversee the day-to-day running of the practice, ensuring efficient delivery of services across clinical and administrative areas. Proactively identify and resolve operational issues, streamline workflows, and implement best practices to enhance patient care and staff efficiency.

Staff Management and HR:Lead and support a team of administrative and clinical staff. Manage recruitment, induction, training, appraisals, and performance reviews. Foster a positive working environment, ensure appropriate staffing levels, and handle HR matters in line with employment law and practice policies.

Rota and Clinic Planning:Develop and maintain staff and clinician rotas, ensuring adequate cover for clinics, holidays, and absences. Coordinate clinic schedules to maximise access for patients and optimise the use of resources.

Regulatory Compliance (CQC & GDPR):Maintain up-to-date policies and procedures to ensure full compliance with Care Quality Commission (CQC) requirements, Information Governance (IG), and GDPR standards. Prepare for and lead on CQC inspections, audits, and internal reviews.

Finance and NHS Claims:Manage the submission of accurate and timely NHS claims, including QOF, Enhanced Services, and other income streams. Work closely with finance colleagues to monitor budgets, control costs, and ensure financial sustainability of the practice.

Primary Care Network (PCN) Engagement:Represent the practice at PCN meetings, collaborate with network colleagues on shared initiatives, and ensure the practice meets PCN-related requirements and targets. Coordinate the integration of shared roles and services within the practice.

IT and Systems Oversight:Oversee the use of clinical and administrative IT systems, ensuring efficient use and accurate data entry. Liaise with system suppliers, manage updates, and troubleshoot technical issues as needed. Promote digital innovation and data security.

Patient Services and Experience:Ensure high standards of patient care and customer service. Handle patient complaints sensitively and in line with policy. Monitor patient feedback and implement improvements to enhance satisfaction and access.

Strategic Development:Work with GP Partners and the wider management team to develop and implement the practices strategic objectives. Identify opportunities for service development, efficiency gains, and quality improvement.

Person Specification

Experience

• Proven experience as a Practice Manager in a GP surgery or similar healthcare setting
• Experience in leading and managing multidisciplinary teams
• Experience in staff recruitment, training, and performance management
• Experience managing finances, NHS claims (e.g., QOF, Enhanced Services), and budgets
• Familiarity with CQC compliance, policy management, and inspection preparation
• Experience using clinical systems (e.g., EMIS, SystmOne) and Microsoft Office
• Knowledge of HR processes and employment law
• Experience handling patient feedback and complaints in a healthcare setting
• Involvement in service improvement or change management projects
• Experience working within a Primary Care Network (PCN)

Qualifications

• Evidence of continuing professional development
• Educated to degree level or equivalent experience
• Relevant management qualification (e.g. ILM, AMSPAR, Diploma in Healthcare Management)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.