Practice Manager

Medivet Group; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Job summary

Medivet Group seeks an experienced Multi Site Practice Manager to oversee operations and teams across multiple sites in Liverpool. The role combines leadership with a focus on exceptional client care and commercial performance, with numerous benefits including generous annual leave and health plans.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks’ annual leave plus Bank Holidays

Paid leave day for personal use

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• Experience in managing veterinary or practice environments.
• Strong understanding of client care and regulatory compliance.
• Skilled in financial management and resource planning.

Responsibilities

• Manage day-to-day operations of practices across multiple sites.
• Deliver exceptional client care and maximize commercial performance.
• Recruit, engage, and retain team members effectively.

Skills

Leadership

Client Care

Commercial Performance

Regulatory Compliance

Tools

Microsoft Office

Job description

We are looking for an experienced and motivated Practice Manager to join our Medivet family as as Multi Site PM, on a full-time basis.

As the Multi-Site Practice Manager, You will manage teams and your time between Orrell Park - Mossley Hill - Anfield & Garston. reporting to super supportive Victoria Humfrey (Regional Operations Director) and 3 passionate Business Partners across the 4 sites.

This is a key role in the day-to-day running of the practices, ensuring they operate smoothly and efficiently. This is a fantastic opportunity for someone who is passionate about veterinary care, has strong leadership skills, and is looking to work in a dynamic and supportive environment.

Please contact [e-mail] for further queries.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.