Practice Host

Creature Comforts; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary clinic in London is seeking a Practice Host to provide exceptional service to clients and their pets. This role involves greeting clients, scheduling appointments, and supporting the veterinary team in a fast-paced environment. Ideal candidates will have excellent communication skills, a love for animals, and a knack for organization.

Benefits

25 days annual leave plus birthday off

Salary sacrifice pension scheme

Regular company social events

Opportunities for growth and learning

Working in a beautiful clinic

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to handle client inquiries with empathy.
• Organized and detail-oriented.

Responsibilities

• Greet clients and pets warmly and manage appointments.
• Assist with client communication and maintain records.
• Collaborate with team members for smooth clinic operations.

Skills

Communication

Organizational Skills

Empathy

Job description

As a Practice Host, you'll be responsible for greeting clients with a friendly wag of the tail, answering phones with a purr-fectly pleasant attitude, and scheduling appointments with the speed of a cheetah. You'll also assist our furry patients with check-ins, weigh-ins, and making sure they feel as comfortable as a cat in a sunbeam.

In this role, you'll need to have a keen eye for detail, excellent communication skills, and a willingness to go the extra mile to ensure our clients and their pets receive the best care possible. A love for animals is a must, as well as the ability to handle any hairy situations that may come your way.

Do you love animals and enjoy making people smile? Are you an organized, friendly, and enthusiastic individual who thrives in a fast-paced environment? If so, we have the perfect job for you! Become our Practice Host at Creature Comforts and help us provide top-notch service to pets and their owners.

What You’ll Do:

Be the Friendly Face:

• Greet clients and their pets with a warm smile and cheerful attitude.
• Make everyone feel welcome and comfortable from the moment they walk through the door.

Client Communication Whiz:

• Answer phone calls and respond to emails with professionalism and friendliness.
• Schedule appointments, send reminders, and manage our busy calendar.
• Provide clients with information about our services, treatments, and products.

Pet Advocate:

• Assist pet owners with bookings, ensuring all details are correct and up-to-date.
• Help clients understand treatment plans and follow-up care instructions.
• Handle pet-related inquiries with empathy and expertise.

Organisational Superstar:

• Maintain a tidy and welcoming reception area.
• Keep client records organised and confidential.
• Process payments and manage billing with accuracy and efficiency.

Job responsibilities

Team Supporter:

• Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
• Assist with clinic events, promotions, and community outreach activities.

Problem Solver:

• Address client concerns and resolve issues promptly and effectively.
• Provide creative solutions to enhance client satisfaction and clinic efficiency.

Job benefits

• Working in a beautiful clinic, alongside highly skilled veterinary professionals
• Being part of a people (and animal)-first culture
• 25 days annual leave, plus your birthday off
• Salary sacrifice pension scheme provided by Nest
• World class team, with room to grow and learn
• Regular company social events
• A secure, well-funded, growing business.