Practice Clinical Administration Assistant

The Methodist Church in Britain; Crondall; On-site; GBP 14,000 - 17,000; Part time

Job summary

Crondall New Surgery is recruiting a 25-hour administration assistant to support clinicians, patients and colleagues with the day-to-day running of the GP practice. The role is primarily computer-based, handling referrals, patient recalls, clinical correspondence, record keeping and some telephone enquiries.

Previous healthcare or NHS administration experience is essential, and strong IT skills with confidence adapting to new technology are required to ensure smooth operations within the team.

Qualifications

• GCSE English Language and Maths at grade 4/C or above, or equivalent.
• Previous healthcare or NHS administration experience is essential, as are strong IT skills and confidence adapting to new technology.
• Experience using electronic clinical systems and databases.

Responsibilities

• Process patient referrals to secondary and community services accurately and on time.
• Monitor referral workflow and elevate delays or issues to the appropriate manager.
• Manage patient recall for long-term condition reviews, vaccinations and screening.
• Process clinical correspondence, including hospital letters, reports and results, and route it to clinicians.
• Maintain accurate patient records on clinical systems.
• Support clinicians and colleagues with administrative tasks.
• Handle patient, staff and practice information in line with confidentiality and information governance rules.

Skills

IT skills

Tech adaptability

Education

GCSE English and Maths 4/C or above

Tools

Electronic clinical systems

Databases

Job description

Crondall New Surgery is recruiting a 25-hour administration assistant for its GP practice team, supporting clinicians, patients and colleagues with the day-to-day running of the practice. Most of the work is computer-based, covering referrals, patient recalls, clinical correspondence, record keeping and some telephone enquiries. Previous healthcare or NHS administration experience is essential, as are strong IT skills and confidence adapting to new technology.

What the job involves

• Process patient referrals to secondary and community services accurately and on time
• Monitor referral workflow and elevate delays or issues to the appropriate manager
• Manage patient recall for long-term condition reviews, vaccinations and screening
• Process clinical correspondence, including hospital letters, reports and results, and route it to clinicians
• Maintain accurate patient records on clinical systems
• Support clinicians and colleagues with administrative tasks
• Manage incoming and outgoing post and electronic communications
• Answer patient telephone enquiries, resolve administrative queries and signpost patients
• Scan, code and file documents
• Assist with data quality activities and audits
• Provide cover for colleagues during absence
• Handle patient, staff and practice information in line with confidentiality and information governance rules

Qualifications

• GCSE English Language and Maths at grade 4/C or above, or equivalent

Experience

• Previous administrative experience in a healthcare setting
• Experience using electronic clinical systems and databases