Practice Business Manager

NHS; Pontefract; On-site; GBP 50,000 - 58,000; Full time

Job summary

An exciting opportunity for a senior manager at a respected GP practice within the NHS. The successful candidate will lead strategic and operational initiatives, ensuring high standards of care and team collaboration while managing financial and HR responsibilities. Must possess strong leadership and financial management skills.

Qualifications

• 5 years of experience managing teams and communicating effectively.
• Experience in financial management and strategic planning.
• Knowledge of employment law and regulatory compliance.

Responsibilities

• Provide leadership and vision for the strategic management of the practice.
• Ensure compliance with NHS contractual obligations.
• Oversee HR processes including recruitment and staff relations.

Skills

Leadership

Communication

Problem Solving

Financial Management

Team Management

Education

A Level standard or equivalent

Job description

Anexciting opportunity has arisen for an accomplished, experienced and highlymotivated senior manager, with a demonstrable career in finance, HR, businessand strategic management.

Candidatesmust be conscientious, pragmatic and eloquent, with the passion, integrity andinitiative to drive success.

StationLane Medical Centre is a long established and respected General Practice,working with colleagues in the NHS to provide the best possible patient care. Thework environment encourages talented individuals to thrive and make adifference. This is demonstrated by several of the doctors being trainees atthe practice, prior to becoming Partners.

Previoussenior management experience, leadership skills, competency in office IT andeffective communication skills at all levels are essential for this post.

Main duties of the job

Key Requirements

You will provide clearand positive leadership and vision to the strategic management of the practice andexpected to constantly review and recommend strategies for development andeffectiveness. Working with the Operations Manager you will be responsible for the overall businessefficiency, the maintenance of the existing team spirit, and the provision of acommunication link to third parties. This includes representation of the practiceas required.

About us

This is a modern, forwardthinking and cohesive four Partner GP practice, offering compassionatepersonalised care and patient services to a list size of c.8000 which isgrowing through enviable 4.6* reviews, reputation and local residentialdevelopment.

Serving a patientpopulation which is predominantly families, the practice is committed toimproving working lives.

There is an enviablystrong team ethos within the practice which is described as non-hierarchical,supportive, friendly, approachable and caring. It is very important to thepartners that this is maintained and developed. The practice believes in investing indevelopment and training.

Job responsibilities

Key responsibilities

Strategic Planning

• Keep abreast of current affairs and identifypotential opportunities and threats
• Assess and evaluateaccommodation requirements and manage development and expansionopportunities if appropriate
• Implement and update the Practice Development Plans, overseeing theimplementation of the aims and objectives

Assist the practice in the wider community and assistwith forging links with other local practices and relevant agencies and inparticular working collaboratively with the local community, the PCN and Conexus, the Wakefield Federation.

Formulate objectives and research and develop ideasfor future practice development

• To represent the practice at PCN, locality and ICB level.
• To make recommendations to the partners for practicedevelopment with regard to enhancing patient services and potentialsources of income

Finance

Working with the partners to;

Ensure the organisational requirements of the practicecontracts with NHSE are fully met and complied with

Support the partners to develop and implementprocesses to achieve clinical targets of QOF and enhanced services

Directly contribute to profit improvement by exploringareas for increasing income and reducing costs.

Analyse data relating to clinical commissioning asappropriate and contributing to planning and organisation, both at the practiceand clinical commissioning group level

Develop and control practice of budgets and financialsystems

Prepare financial budgets and cash-flow forecasts

Liaise with the accountant, bank and businessinsurance companies as appropriate or as directed by the partners

Oversee the administration of the NHS Pension andStakeholder Pension Schemes

Liaise with the ICB and payment agencies regardingqueries with payments relating to the contract, eg. enhanced services.

Manage the partners drawings in consultation with theaccountant

Human Resources

Overall responsibility for all aspects of HR, including;

• Recruitment and selection of staffworking, including contracts of employment and job descriptions
• Ensure Employment Law compliance for the disciplinary and dismissalprocess and after discussion with the partners take any legal advicenecessary
• Be aware of current employment legislation
• To develop and maintain good employee/employerrelationships
• To ensure that members of the existing staff teamare aware of any changes that occur in the practice
• To maintain good communication at all times
• To oversee rotas which allow good staff cover atall times as well as giving the flexibility required at short notice tocover for illness, etc.
• To implement pay rises/scales and increments atthe appropriate time
• Responsibility for appropriate paperwork fordoctors/staff DBS (Disclosure and Barring Service) checks
• To meet with attached staff as and when necessaryand arrange/attend regular meetings with partners and attached staff todiscuss all issues around patient care
• To ensure that suitable facilities are availableto enable all staff to work within the practice
• Be responsible for the health and safety policyand its implementation
• Facilitate the development of amulti-disciplinary effective primary health care team

Information Technology

Ensure the update of appropriate informationgovernance systems

Ensure all Practice IT and telephone systems arefunctioning effectively

Ensure the IG and DSP toolkit requirements are met

Keep abreast of new technology and ensure existing ITis used to its full potential

Ensure that the practice complies with NHS contractualobligations in relation to patient care

Maintain registration policies and monitor patientturnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess practice performanceagainst patient access and demand targets

Manage the complaints management system

Manage the significant events system

Maintain the Patient Participation Group (PPG)

Premises and Equipment

Responsible for the management of the building

Represent the practice to negotiate contracts andtheir renewals

Liaise with NHSE in notional reviews

Ensure property owned by the partners is safe,effective and fit for purpose

Responsible for planning and premises expansionprojects

CQC

Oversee and maintain compliance with CQC (Care QualityCommissioner) regulations and ensure that the practice meets the essentialstandards

Responsibility for preparation for CQC inspections andtelephone reviews.

Communication

Ensure compliance with the latest NHS recommendations

Understand the practice communication systems

Build/maintain good working relationships with theNHSE, ICB, hospitals, community agencies, other GP practices, PCN North, Conexus, pharmacists,voluntary and private organisations

Represent the practice at meetings and seminars

Assist and support the partners corporately and atindividual level to fulfil the requirements of revalidation

Present a professional image and always promote thepractice

Share skills and expertise with others

Confidentiality

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately.

In the performanceof the duties outlined in this Job Description, the post holder will haveaccess to confidential information relating to patients and their carers, practicestaff and other healthcare workers. They will have access to informationrelating to the practice as a business organisation. All such information fromany source is to be regarded as strictly confidential.

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

• Other duties which may be decided upon by thepartners from time to time.

Person Specification

Experience

• 5 years experience and success of communicating with and managing people
• Experience of working in teams; able to promote teamwork and employee satisfaction
• Working in a computer environment
• Financial management experience including understanding of spread sheets
• Experience as a business manager, with knowledge of employment law and small business accounts
• Management experience in the NHS or in practice management
• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections
• Experience/Knowledge of Corporate Law

Qualifications

• Evidence of a sound education to A level standard or equivalent
• Evidence of a commitment to continuing professional development

Skills

• A solutions focused approach to problem solving
• Intelligent with a fast learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Approachable with the ability to listen and empathise
• Delegation and empowerment of staff
• Good time management
• Customer service and complaints resolution
• Negotiating and managing conflict
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational
• Project management
• Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£50,000 to £58,000 a yearDepending on experience