Practice Assistant: Client Care & Workflow Lead

Browne Jacobson LLP; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Browne Jacobson LLP in Manchester is seeking a Practice Assistant to support the Business & Professional Risk team. You will coordinate workflow for fee earners, handle client communications, and assist with diary management, travel, and billing with high accuracy.

The role emphasises flexible, hybrid working and strong client service in a fast-paced professional services environment.

Qualifications

• name of the role implies strong admin and client service skills
• experience in legal or professional services is desirable
• excellent communication and organisational abilities
• ability to manage multiple tasks and deadlines

Responsibilities

• Act as single point of contact for fee earners, guiding tasks through to completion
• Provide administrative and financial support, including diary management and travel
• Assist with complex billing and client communications to high accuracy
• Maintain case data and comply with firm policies and procedures
• Produce documents and client communications to a high standard
• Support colleagues across the department as needed

Skills

Microsoft Office

Client communication

Workflow management

Billing support

Team coordination

Job description

Browne Jacobson LLP in Manchester is seeking a Practice Assistant to support the Business & Professional Risk team. You will coordinate workflow for fee earners, handle client communications, and assist with diary management, travel, and billing with high accuracy.

The role emphasises flexible, hybrid working and strong client service in a fast-paced professional services environment.