Team Assistant: Admin & Client Support

Lewis Silkin; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Lewis Silkin is seeking a proactive Team Assistant to provide reliable administrative support across a centralised team in Manchester. The role supports fee earners, PAs and internal clients, handling matter opening/closing, e-filing, scanning and general office tasks.

You will update client records, assist with marketing materials, expenses and billing processes, and build knowledge of clients and matters to drive efficient workflows. A flexible, organised, team-focused approach is essential.

Qualifications

• Professional manner and excellent communication skills.
• Flexible, fast-paced, and highly organised.

Responsibilities

• Provide reliable day-to-day administrative support to fee earners, EAs, Client Billing PAs and PAs and other internal clients as part of the centralised administrative team.
• Undertake core administrative tasks including matter opening, closing, e-filing, scanning, copying, document organisation and general office support.
• Carry out research tasks as directed, ensuring information is accurate, relevant and presented clearly.
• Update the Engage system with client changes and ensure information is recorded accurately and in a timely manner.
• Help produce, or coordinate the production of, marketing materials in collaboration with fee earners and relevant central teams.
• Support with expenses administration, ensuring information is gathered, processed and followed up as required.
• Develop a strong working knowledge of clients, matters, internal processes and systems, building confidence and capability over time.
• Follow tasks through to completion, keeping stakeholders updated and escalating appropriately when guidance or input is required.
• Support the coordination of billing processes, time recording and client chasing as directed, working closely with Client Billing PAs and relevant Finance colleagues.
• Use a centralised workflow tool to receive, track and complete tasks, providing visibility of progress to stakeholders.
• Provide front of house support to deliver an exceptional client experience, including meeting and greeting clients, preparing meeting rooms and refreshments, supporting with events, maintaining office supply requirements, and liaising with the Workplace Operations teams for all office-related queries and support.

Skills

Client focus

Excellent communication

Team player

Highly organised

Numeracy

Attention to detail

Tools

MS Office (Word, Excel)

Job description

Lewis Silkin is seeking a proactive Team Assistant to provide reliable administrative support across a centralised team in Manchester. The role supports fee earners, PAs and internal clients, handling matter opening/closing, e-filing, scanning and general office tasks.

You will update client records, assist with marketing materials, expenses and billing processes, and build knowledge of clients and matters to drive efficient workflows. A flexible, organised, team-focused approach is essential.