Practice Assistant — Client Care & Workflow Lead

Browne Jacobson; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

Browne Jacobson in Manchester is seeking a Practice Assistant to support our Business & Professional Risk team with calendar management, travel bookings, billing preparation, and client service excellence. You will act as a single point of contact for fee earners, ensuring smooth workflows and timely delivery of tasks.

You will coordinate with Team Assistants and Shared Services, keeping case data up to date and maintaining high standards of accuracy and compliance with firm policies.

Responsibilities

• Building strong client relationships by becoming an active part of client care — handling queries, taking and making client-related calls, and ensuring all correspondence is dealt with promptly and professionally.
• Providing administrative and financial support, including managing diaries, coordinating travel and meetings, and taking responsibility for the preparation and completion of complex billing to the highest standards of accuracy.
• Managing priorities and workloads to ensure deadlines are met, maintaining client and matter data within case management systems, and ensuring compliance with firm-wide policies and procedures including Lexcel and Information Security.

Job description

Browne Jacobson in Manchester is seeking a Practice Assistant to support our Business & Professional Risk team with calendar management, travel bookings, billing preparation, and client service excellence. You will act as a single point of contact for fee earners, ensuring smooth workflows and timely delivery of tasks.

You will coordinate with Team Assistants and Shared Services, keeping case data up to date and maintaining high standards of accuracy and compliance with firm policies.