Practice Assistant - Manchester

Browne Jacobson LLP; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Browne Jacobson LLP in Manchester is seeking a Practice Assistant to support the Business & Professional Risk team. You will coordinate workflow for fee earners, handle client communications, and assist with diary management, travel, and billing with high accuracy.

The role emphasises flexible, hybrid working and strong client service in a fast-paced professional services environment.

Qualifications

• name of the role implies strong admin and client service skills
• experience in legal or professional services is desirable
• excellent communication and organisational abilities
• ability to manage multiple tasks and deadlines

Responsibilities

• Act as single point of contact for fee earners, guiding tasks through to completion
• Provide administrative and financial support, including diary management and travel
• Assist with complex billing and client communications to high accuracy
• Maintain case data and comply with firm policies and procedures
• Produce documents and client communications to a high standard
• Support colleagues across the department as needed

Skills

Microsoft Office

Client communication

Workflow management

Billing support

Team coordination

Job description

We're looking for a Practice Assistant to join our Business & Professional Risk team in Manchester, providing exceptional workflow management and client service support to our fee earners.

The role

As a Practice Assistant, you'll act as the single point of contact for fee earners, taking ownership of all tasks through to completion - whether by carrying these out yourself or by managing workflow through Team Assistants and Shared Services. You'll provide a high-quality, comprehensive organisational service to fee earners and deliver exceptional client service at every stage.

What you'll be doing

• Building strong client relationships by becoming an active part of client care — handling queries, taking and making client-related calls, and ensuring all correspondence is dealt with promptly and professionally.
• Providing comprehensive administrative and financial support, including managing diaries, coordinating travel and meetings, and taking responsibility for the preparation and completion of complex billing to the highest standards of accuracy.
• Managing priorities and workloads to ensure deadlines are met, maintaining client and matter data within case management systems, and ensuring compliance with firm-wide policies and procedures including Lexcel and Information Security.
• Advanced knowledge of Microsoft Office, combined with a proven aptitude for producing documents and client communications of the highest standard.
• Experience of working in a legal or professional services environment is desirable, giving you the confidence to hit the ground running in a fast-paced, client-facing role.
• Strong communication skills and a collaborative, proactive approach — you'll be a key point of contact for fee earners and clients, and will readily support colleagues across the department wherever needed.

Why Join Us?

We offer a flexible and hybrid working model.

• private medical insurance
• pension contributions
• an employee assistance programme
• a range of wellbeing initiatives
• enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Take a look at our candidate interview pack for information about reasonable adjustments, what you can expect during the interview process, and guidance to help you prepare.