PPM Team Leader

Daniel Owen Ltd; Harlow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Daniel Owen Ltd is seeking a PPM Team Leader to join our busy property services team in Harlow. The role is office-based and focuses on coordinating Planned Preventative Maintenance works within a social housing environment, ensuring timely scheduling and high customer service standards.

You will lead a team, monitor workloads, liaise with operatives and contractors, keep records up to date, and drive improvements to PPM processes while meeting contractual requirements.

Qualifications

• Experience leading a team in social housing or property services.
• Strong organizational and time-management skills.
• Able to manage competing priorities in a busy office environment.

Responsibilities

• Lead and support a team responsible for the coordination and delivery of PPM works.
• Oversee the scheduling and allocation of planned maintenance jobs.
• Monitor workloads, productivity and team performance to ensure targets are achieved.
• Ensure works are progressing within agreed timescales and contractual requirements.
• Liaise with operatives, contractors, clients and internal teams to resolve issues and delays.
• Monitor outstanding works and take appropriate action to prevent backlogs.
• Deal with escalated queries and support the team with more complex issues.
• Maintain accurate records and ensure systems are kept up to date.
• Produce and monitor reports relating to team performance, workloads and outstanding works.
• Support the implementation and improvement of PPM processes and procedures.
• Ensure a high standard of customer service is maintained when dealing with residents and stakeholders.
• Assist with identifying operational issues and implementing solutions.
• Provide coaching, guidance and support to team members.
• Ensure all works are managed in line with health & safety, compliance and company procedures.

Skills

Team leadership

PPM coordination

Social housing experience

Planning & scheduling

Customer service

Microsoft Office

Job description

PPM Team Leader - Social Housing

Location: Harlow

Salary: £31,000 per annum + £750 annual bonus

Working Pattern: Office Based

Sector: Social Housing / Property Services

About the Role

We are currently recruiting for a PPM Team Leader to join a busy property services team based in Harlow.

This is an office-based position, overseeing the day-to-day delivery and coordination of Planned Preventative Maintenance (PPM) works within a social housing environment.

The successful candidate will be responsible for supporting the team to ensure planned maintenance works are scheduled, coordinated and completed efficiently, while maintaining a high level of customer service and meeting contractual requirements.

Key Responsibilities

• Lead and support a team responsible for the coordination and delivery of PPM works.
• Oversee the scheduling and allocation of planned maintenance jobs.
• Monitor workloads, productivity and team performance to ensure targets are achieved.
• Ensure works are progressing within agreed timescales and contractual requirements.
• Liaise with operatives, contractors, clients and internal teams to resolve issues and delays.
• Monitor outstanding works and take appropriate action to prevent backlogs.
• Deal with escalated queries and support the team with more complex issues.
• Maintain accurate records and ensure systems are kept up to date.
• Produce and monitor reports relating to team performance, workloads and outstanding works.
• Support the implementation and improvement of PPM processes and procedures.
• Ensure a high standard of customer service is maintained when dealing with residents and stakeholders.
• Assist with identifying operational issues and implementing solutions.
• Provide coaching, guidance and support to team members.
• Ensure all works are managed in line with relevant health & safety, compliance and company procedures.

About You

The ideal candidate will have experience within social housing, property services, repairs, maintenance or facilities management, with previous experience supervising or leading a team.

You will be organised, confident and able to manage competing priorities within a busy office environment.

We are particularly interested in candidates with experience in:

• Planned Preventative Maintenance (PPM)
• Social housing or housing association environments
• Repairs and maintenance
• Scheduling and coordinating works
• Managing or supervising a team
• Contractor and operative management
• KPI and performance monitoring
• Customer service and resident queries
• Property maintenance systems

Skills & Experience

• Previous experience in a team leader, supervisor or senior coordinator position.
• Experience within property services, housing, maintenance or facilities management.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Ability to manage a busy workload and prioritise effectively.
• Confident dealing with operatives, contractors, clients and residents.
• Good IT skills and experience using Microsoft Office.
• Strong attention to detail and ability to maintain accurate records.
• Ability to identify issues and take ownership of resolving them.
• Previous experience working to KPIs and service-level targets